Service Delivery Manager - Workplace Management

The Opportunity

The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all parliamentary services. We think it's important that everyone can access and understand what's going on in Parliament. Our goal is to bring together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS.

The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of Integrated Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in an efficient way, delivering high quality work, on time, and to brief. In addition to this, you will maintain strong stakeholder relationships and can act as an effective conduit between technical staff and non-technical stakeholders.

What You Need

• Demonstrable experience in managing IT lifecycle and continuous improvement driven delivery, utilising knowledge of different methodologies (e.g. Waterfall/Agile/Hybrid) to achieve positive outcomes and overcome delivery challenges.
• Experience of leading and motivating a technical team to deliver objectives in a changing environment, while upholding the values of equality, diversity and inclusion.
• Excellent planning and organisational skills and able to prioritise to meet deadlines and manage fluctuations in workload.
• Strong interpersonal skills with proven ability to establish positive working relationships with a diverse range of stakeholders, effectively communicating between technical and non-technical staff.
• Experience of working with Integrated Workplace Management Systems (IWMS) or Computer Aided Facility Management (CAFM) systems and their use to support the delivery of business outcomes and benefits (Desirable).

About The Team

Information Systems is a large and diverse team, supporting applications in the Procedural, HR/Finance, Facilities/Core, Workplace Management and Dynamics365/Power Platform environments for both the House of Commons and the House of Lords. We also have a dedicated team that supports the operational matters of both Houses. We support Members, their staff and House staff together with other people who work in Parliament.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet critierion 2, 3, and 4. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: W/C 20th May

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.