IT Support Engineer

IT Support Engineer

Location: Hybrid of Hendon or Coventry and remote

Explore and Discover what it's like working for Leidos...

We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities.  

What will I be doing?

You will work to keep the programme system operational by:

• Performing system administration tasks as defined by the Operating Procedures.
• Routinely monitoring the system using the software and hardware tools provided.
• Responding appropriately to errors or faults as notified.
• Maintaining information regarding programme system activities to be able to reply to enquiries.

To help resolve fault calls by:

• Provide assistance and initial information to callers.
• Identifying and resolving common problems.
• Documenting solutions.
• Adhering escalation/elevation processes and procedures.
• Timely and accurate inputting of data into the call logging system.
• Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc.

The role is shift based, 4 days on / off pattern (once trained):

• 4 day shifts 07:30 to 20:00 hours
• 4 late shifts 13:00 to 01:30 hours
• 4 night shifts 19:30 to 08:00 hours

What does Leidos need from me?

• Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
• Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure.
• Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written.
• IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.
• Commitment to working as a member of a team which replies flexibly to changing pressures and demands.
• An active interest in the development of the Service Desk function and its contribution to the programme.
• Ability to work under pressure to tight timescales.
• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
• Ability to work in the required environment including a satisfactory security clearance.

What technology will I be supporting?

• Unix
• Linux
• Microsoft Windows
• Bespoke Identification software
• Oracle databases
• SQL
• Netbackup
• LANDesk call logging and Service Management tool set
• ServiceNow call logging
• In possession of or able to gain the appropriate security clearance

• ITIL Fundamentals in best practise would be advantageous.

Clearance Requirements:

Clearance to Start: SC

Clearance for Role: SC

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
                                                                                 •                                                          Contributory Pension Scheme
                                                                                 •                                                          Private Medical Insurance
                                                                                 •                                                          33 days Annual Leave (including public and privilege holidays)
                                                                                 •                                                          Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

                                                                                 •                                                          Dynamic Working 

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.