3rd Line Systems Administrator

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3rd Line Systems Administrator - the opportunity

This is a really exciting opportunity to join a leading provider of managed IT & telecoms services, working on a major customer assignment in the Government sector. You'll be working with tech from Cisco, Juniper, VMWare, Veeam, Microsoft and others.

You will be based on a secure site and the nature of the role will mean you'll need to be eligible for SC-level security clearance. If you're already cleared, then that's an advantage.

This is a challenging role, providing systems administration expertise across a range of IT and network infrastructure. There's plenty of variety and responsibility: the role acts as an escalation point and includes recommending improvements to processes alongside the usual elements of installation and troubleshooting infrastructure and software.

The role is on-site 5 days per week and there's a shift rota: 8am-4pm, 9-5, 10-6.

The company is a great place to work, with very high levels of staff satisfaction, fantastic opportunities for learning and development and a generous and varied benefits package.

3rd Line Systems Administrator - responsibilities

Provision of end-user escalation support across hardware, software and anti-virus

Lead, co-ordinate and provide support for escalations from the Level 2 team

Problem Management: fault analysis and predictive failure calculations

Maintain patching and upgrade plans

Maintain accurate documentation for escalations and outcomes

Identify process optimisations to enhance the customer experience

3rd Line Systems Administrator - requirements

Strong Systems Admin or L3 Tech Support experience in an ITIL environment

Good understanding of virtualisation, especially VMWare

Experience with backups - ideally Veeam

Strong general Windows skills including Powershell