ICTEngineer

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Understand the demands of the organisation to deliver clinical care to our patients,

hence the network and collaboration functions required to satisfy the needs of the

Trust.

2. Responsible for maintaining, supporting, configuring, installation,

decommissioning and troubleshooting all telephony infrastructure connected to the

LAN, WAN, Wi-Fi and hosted analogue environments.

3. Pro-active engagement with all staff in the ICT Department

4. Optimise and harden the telephony across the Trust focusing on continual

improvement.

5. Managing a hosted Contact Center system for the Trust

i. supporting inbound queries regarding hosted services for relevant

teams and departments.

ii. integration with Customer Relationship Management tools.

iii. providing analytics for optimisation.

iv. customising Wallboards based on user requirements.

6. Supporting the core VoIP system

i. Administration of a call management system including setting up

phones, extensions, voicemail

ii. Managing of IVRs and Hunt Groups.

iii. Troubleshooting any issues with endpoint devices or incidents relating

to telephony.

iv. Supporting the installation and configuration of Soft Phones.

v. Auditing the current telephony platform to support migration to a new

telephony platform.

vi. Proactive monitoring of the phones.

vii. Testing cables to ensure end to end connectivity.

viii. Have experience using session border controllers.

7. Supporting the core analogue telephony system

i. Supporting the ISDX and associated Voice Gateway Routers

ii. Supporting the analogue phones

iii. Jumping twisted paired cables to provision analogue lines

iv. Trace and audit the analogue telephony in preparation for a migration

to a new environment.

8. First-hand technical expert acting as point of reference/subject matter expert for

areas of the Trust's network, telephony, and collaboration infrastructure.

9. Understand and articulate incidents to different audiences within the Trust,

including technical, operations management, senior management and executives

including providing advice and guidance

10. Maintain an up-to-date knowledge of all relevant, technical, scientific, computing,

clinical systems used in ICT and throughout GOSH

11. Analyse information from variable sources; leverage various toolsets to gain

awareness of potential issues

12. Able to interrogate and reconfigure network equipment including switches, wireless

access points and other network components to a complex level

13. Be a technical point of reference/subject matter expert for specific areas of the

Trust's network and security infrastructure. Work with suppliers and contractors for

the installation and maintenance of new and existing solutions.

14. Respond to cyber security incidents by collecting, analysing, and preserving digital

evidence

15. Document issues, processes, procedures, technologies, etc.16. Maintain network plans and diagrams for the purposes of planning, development,

capacity, and performance management

17. Support other senior network engineers in the development and documentation of

network standard operating and support procedures

18. Identify and help troubleshoot anomalies

19. Provide a point of escalation for telephony incidents

20. Collaborate with technical teams to identify, resolve, and mitigate issues

21. Ability to manage multiple incidents simultaneously.

22. Any other relevant duties and tasks commensurate with the working of an ICT

Department

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.