1st Line Support

Premium Job From Intec Select


Intec Select

Listed on

15th March




£10 - £15



Start Date


This job has now expired please search on the home page to find live IT Jobs.

1st Line Support Analyst -£100 - £130pd - 3-months - Nottingham (on-site) - Consultancy
A leading consultancy, is looking for an experienced 1st Line Support Analyst to join one of their growing teams In Nottingham, working with several of their key clients.
Role & Responsibilities:

  • Perform a complex range of technical work activities either remotely or at customer sites to meet business and customer requirements.
  • To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Provide Technical Leadership in own specific area of expertise.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
  • Evaluate escalations and resolve appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Identify own development needs in line with business objectives.
  • Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the Organisation.
  • Ensure Department/Contract meets SLA performance targets.
  • Maintain and improve customer satisfaction levels.
  • Understand and adhere to policies and procedures.
Technical Experience:
  • Experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer.
  • Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure
  • Committed to customer satisfaction and ownership of issues.
  • Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook
  • Experience with supporting remote workers across a VPN.
  • Demonstrates analytical and systematic approach to resolving complex problems and assignments.
  • Uses a broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
Rate & Duration:
  • £100 - £130 pd
  • 3 months (likely to extend)
1st Line Support Analyst -£100 - £130pd - 3-months - Nottingham (on-site) - Consultancy

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