EUC Engineer

Premium Job From Card Factory


Card Factory

Listed on

15th March


United Kingdom


Competitive + benefits

Salary Notes

Competitive + benefits



This job has now expired please search on the home page to find live IT Jobs.

Job Introduction

Exciting news! We are looking for an EUC Engineer to join our growing IT team. As part of the IT EUC team, you will be responsible for the build and maintenance of our organization's end-user computing environment and assist with rolling out new IT hardware to support the wider business.

You will need to previous experience of providing technical EUC support in a retail environment, with high Level of proficiency in all MS office suite applications, desktop operating systems?and server administration to be successul in this role.

We are proud to say that we have been recently voted #5 best employer in the UK, and it's not hard to see why. Come and join us in this wonderful place to work!

This role is office based at Junction 41 in Wakefield, Your core working hours will be Monday to Friday between the hours of 8am 6pm.

If you are interested in this opportunity, please apply today.

Role Responsibility

Manage user requests for new desktop hardware, from order through to fulfilment and dispatch 

Place hardware orders with suppliers (e.g. PC's, tills, laptops, mobile phones, peripherals). 

Build, install and configure desktop hardware devices ensuring compliance with IT policies 

Perform general maintenance tasks and remedial repairs on end users devices, ie PC's, laptops, printers and any other authorised peripheral equipment  

Identify, log and troubleshoot end user hardware and desktop application issues and requests, working to agreed SLA's and documenting all progress on the IT Service Management Tool. 

Familiarise end users on basic desktop software, hardware and peripheral device operation as part of the new starter process and user training. 

Develop knowledge of PC and POS operating systems and application software, to provide a high level of support  

Work with other IT teams to support key deliverables in relation to the build and installation of EUC hardware 

Ensure the provision and correct set up and maintenance of printers and hand held devices 

Assist with the troubleshooting of any network connectivity and telephony issues, working with other IT Teams and support partners  

Provide on-going patch management and assist with delivery of service improvements and innovation in relation to the EUC devices 

The Ideal Candidate

Familiarity with EUC and POS hardware components, peripherals, and interfaces. 

Office 365 , Active Directory, Intune,  

Windows 7, 8.1, 10  

Windows Deployment Services/MST 

Good communication (both verbal and written) and customer service skills  

Able to manage time effectively and prioritise workload  

Technical knowledge of PCs and desktop hardware.  

Basic networking skills?e.g.?LAN/WAN/VPN support?? 

Works?well under pressure?and can multi-task?? 

Ideally?will hold a full clean driving licence as travel between group sites may be required.? 

Experience of working in an ITIL environment 

About the Company

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.? In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.? This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.? 

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

No agencies please!


25% Card Factory colleague discount in-store and online

Save As You Earn scheme

Financial Wellbeing Support       

Financial Education Tools

Salary Advance

Seasonal incentive schemes

Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together

Discounted gym memberships and mobile phone contracts

Discounts across 100's of UK retailers

Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing

Enhanced Family leave

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: