IT Support Engineer

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IT Support Engineer

Contract - 6 Month Initial Term - Inside IR35

Onsite: Theale, Reading

We are looking for a talented IT Support Specialist to provide technical assistance and support to our clients employees.

The ideal candidate will have experience with OKTA & Microsoft/O365 and will play a key role in ensuring the smooth operation of IT systems and infrastructure.

Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Manage user accounts and permissions using OKTA and O365.
• Administer and support mobile device management (MDM) solutions such as Kandji and Intune.
• Install, configure, and maintain IT equipment and software.
• Respond to and resolve help desk tickets in a timely manner.
• Collaborate with other teams to implement and maintain IT security measures.
• Assist with IT projects and initiatives as needed.

• Proven experience in IT support roles, preferably in a corporate environment.
• Strong knowledge of OKTA and O365 administration.
• Experience with mobile device management (MDM) solutions such as Kandji and Intune.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills.
• Ability to prioritise tasks and work effectively in a fast-paced environment.