Apprentice IT Technician / 1st Line Support

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Job Title: Apprentice IT Technician

Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire

Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only

Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only

Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year

Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break)

Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy.

About The Role:

The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post.

You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis.

This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry.

About You:

Essential:

• 5 GCSEs grade 5 to 9 including English and Maths or equivalent
• Some knowledge of troubleshooting Windows 10 devices
• Some knowledge of Microsoft Office 365
• An awareness of local area networks
• Demonstratable ability to think logically and take a methodical approach to problem solving
• Demonstratable organisational ability, such as being able to prioritise and schedule tasks
• Ability to work with other staff as a team
• Real interest and enthusiasm for working with technology
• A desire to progress in the IT Industry
• The ability to commit to and complete a long-term period of student (Level 3)
• Apprenticeships typically take 18 months to complete)
• Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds
• Smart appearance and friendly manner
• Flexibility and a readiness to undertake a wide range of tasks

The following would be desirable:

• Experience of working in an IT support environment
• Experience of working in an educational establishment
• High level of literacy/communication skills, capable of producing documentation written to a high, professional standard
• Experience of supporting MacOS
• Experience of supporting Office 365 / Google Classroom
• Basic TCP/IP networks e.g. setting up a home router, WiFi
• Experience of scripting, particularly in PowerShell
• In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others

Closing date: Sunday 17th March 2024 (5pm)

Interviews: Week commencing 18th March 2024

If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website.

Please note that incomplete applications will not be accepted.

Please attach the application form together with the consent to obtain references form too

Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.