Technical Support Consultant

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Job Title: Technical Support Consultant

Location: Remote with Access to Northampton

Salary: £18,000 - £23,000 (depending on experience)

Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).

Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.

Job Role:

We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training.  This role is ideal for a graduate looking to enhance their skillset in the field of IT.

Responsibilities:

• Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
• Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
• Draft and maintain support documentation (technical and process).
• Contribute to the internal knowledge base within the support team and relevant areas.
• Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
• Participate in application monitoring activities to proactively manage and avoid incidents.
• Manage (issuing and updating) support tickets.

Ideal Candidate:

• Committed, organized, and ambitious.
• Willingness to learn and develop expertise in evolving IT applications.
• Excellent interpersonal skills, with empathy towards end users on every support call.
• Ability to work on customer sites occasionally and be on-call outside of support hours.
• Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
• Capability to naturally assess when to escalate issues or work autonomously.

Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!