Customer Support Advisor
Recruiter
Wipro
Listed on
7th March 2023
Location
Shannon
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Working in a team environment you will be responsible for some of the following duties:- Deal with queries via inbound calls from customers, reps & network in relation to Claims & Policy Services
- Ongoing delivery of productivity targets in line with department objectives
- Achieve required quality standards on all audits
- Issue customer letters as required
- Make outbound calls as required
- Send amendments to Claims & Policy Services via the defined process within the team
- Responsibility for delivery of service levels through completion of `own` diary activities
- Deal with customer complaints in accordance with agreed procedures in order to maintain good customer relations
- Act as buddy to new starters once successfully completed required training programme
- Support the workflow teams as required
- Adherence to regulatory and operational objectives
Skills/experience required:
- 6 months to 1 years' experience gained within customer services or administration environment.
- Must have excellent oral and written communication skills.
- IT Literacy
- Analytical ability.
- Min Leaving Certificate, 3rd level advantageous
