Payments Experience Product Manager
Recruiter
Chase
Listed on
2nd March 2023
Location
London
Salary/Rate
Competitive
Salary Notes
Competitive
Type
Permanent
Start Date
ASAP
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JPMorgan Chase & Co. has expanded its consumer business by launching a new digital bank in the UK. Chase has delivered an innovative mobile app focusing on current and savings accounts and have an exciting roadmap of additional products and features to roll out in the coming months and years. In our first year of launch we have exceeded 1 million customers and £10 billion in deposits, giving us a strong foundation for future growth. Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organisation and we are looking for solution-oriented, commercially minded, customer-focused product managers used to working in an agile environment and within a diverse and inclusive team. Key responsibilities will include: Define the Payments Experience product roadmap and objectives ensuring fit with the overall value proposition Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice Demonstrate the ability to use qualitative user insights and quantitative data to back up assumptions and develop a business case Define product requirements with the ability to provide feature recommendations based on customer research and analysis Lead an agile multi-disciplinary squad to deliver, balancing quality with speed to market Manage the in-market product, using appropriate KPI's to improve customer experience and performance Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues Your capabilities: Experience in deconstructing existing products and reconstructing them for the future Understanding that as a product owner you are the advocate of the customer The ability to clearly communicate product needs and intent Demonstrate the ability to handle multiple priorities / deadlines without compromising quality The ability to define an appropriate product MVP and improve through feedback and iteration Ability to define, develop and enhance simple to use, intuitive customer experiences Proven ability to think ‘out of the box' and apply creative solutions, always putting yourself in the customer's shoes The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process Must be capable of independent decision-making as well as able to take direction and work as a team player Key Skills: Direct experience of working in a Payments Experience role or product management at a high performing UK bank or fintech working on customer-facing products A solid understanding of the UK legal and regulatory requirements for Payments #ICBCarees About us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
