Service Lead

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We are looking for an experienced leader to help us deliver fantastic digital, technology and data services to organisations in the NHS family and to support them in improving people's health and care. We have an exciting strategy within the Collaboration Services, and we would like you to play a pivotal role in helping us deliver this to ensure we continue to be at the forefront of service management practice across industry. We are recruiting for a NHSmail Service Lead. The NHSmail Shared Tenant provides organisations with access to Exchange Online and Microsoft Office 365 product suite as part of the national service and provides frontline staff with secure collaboration services to enable them to be more effective when working across care settings. This is a pivotal role within NHS Digital. To succeed you will have excellent knowledge of Microsoft 365, re-seller stakeholder/relationship skills and be able to communicate benefits of the licenced service to end organisations. Some of your key responsibilities will be: the negotiation and implementation of complex licenced IT solutions and services, ensuring alignment to NHSmail needs and health and social care strategies take a leading role in the identification and management of the licencing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down understand the complex licencing arrangements of local organisations, highlighting and mitigating any potential compliance breaches, especially with the creation of ICBs About you Some of the skills and experience we're looking for: A master's degree or equivalent experience ITIL Practitioner, VeriSM Foundation or equivalent experience A recognised management qualification or equivalent experience Specialist knowledge of various methodologies used to manage IT and Digital services and an ability to tailor methodologies and management practices dependant on the characteristics of the service being delivered. Broad knowledge of techniques and approaches that can be used to deliver value, such as Agile, DevOps and Lean. Broad understanding of managing products and services across the lifecycle. Extensive knowledge of evolving and emerging technologies used to deliver IT and Digital Services and ability to adapt management practices to those emerging technologies.
What's in it for you a role as part of a dynamic team using data and digital technology to transform health and care a range of opportunities to build your experience in an environment where your
work has a direct and positive impact a real commitment to your personal and professional development with access
to a broad range of learning opportunities About us NHS Digital is a great place to work. What we do matters. Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives. We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do. Why you should apply We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances. Which means, we encourage applications from people of all backgrounds and abilities. Our work matters. You matter. What we offer you: we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups 27 days annual leave increasing to 33 days with service ability to buy and sell annual leave a generous pension (with our contribution equal to 20.6% of your earnings) NHS Discounts including shops, restaurants, gym, mobile phones, and insurance employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes Next steps

Remote interviews will take place week commencing 12th December via Ms Teams.. Applicants who are shortlisted for interview will be contacted by email. To view further information please see the attached role profile. This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.

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