Technical Support Analyst - Dispatcher

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Location: Hybrid

Are you looking for a great role where you can both use and develop your GIS knowledge? Join Esri UK as a Junior Support Analyst and we will encourage and give you the opportunities to develop your skills, knowledge and progress. Apply today to join our amazing team.

What do our Junior Support Analysts / Technical support Dispatchers do?

As part of a supportive, knowledgeable team of ArcGIS System experts, you will help ensure our customers success by providing valuable technical support. This varied role will give you experience in:

Responding to customer technical enquiries (recording, reproducing, diagnosis and gathering the insight required to resolve issues)

Working with teams across the business and internationally to investigate and resolve complex scenarios

Creating and sharing technology best practice and content

Promoting the benefits of our products and services to customers, partners and internal teams

Assisting in identifying sales opportunities using your knowledge of the ArcGIS Platform

Contributing to technical research projects and training courses

Helping the Esri Education team by providing technical input for their Schools and Higher Education programmes

This would be a great career move if you

Have a good working knowledge of the ArcGIS platform and Esri Product portfolio

Like to solve problems.

Are either educated to degree level (in Geography, GIS or Computer Sciences), or have relevant industry-based experience.

Having some previous customer facing experience is an advantage, however your ability to build great professional relationships with customers and colleagues alike is more important.

Are a good communicator, with the confidence to talk to individuals and groups of customers, understanding how to tailor what you are saying to suit your audience.

Because of the types of data and clients we work with, all our positions require successful candidates to undergo a basic security clearance and you will need entitlement to work in the UK.

We will reward you with:

A good basic salary plus a generous company bonus scheme paying up to 20% per annum and a good benefits package

Flexibility - Location - this is a hybrid role, you will be based at least some days every week at whichever one of our offices is nearest to you (Aylesbury, Cambridge, Edinburgh or Belfast), on the other days you can work from home.

Hours - Whilst this is a permanent full time role working Mon-Fri, we are also happy to consider part time applicants. Please detail your ideal hours/working pattern you are seeking in your cover letter.

Development - you will be able to expand your knowledge and skills via a wide range of learning opportunities. You will have the opportunity to get involved and support our wider business too.

Please apply online on our website www.esriuk.com, ideally including a cover letter with your CV so we can get to know you more

Application deadline:  27^th November 2022

A little more about us....

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

We believe as a company that we should give back wherever we can and therefore also offer volunteering opportunities, including MapAction.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers 

NO Agencies please