Release Manager

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Our Mission

In the Payments Services Platform, our mission is to provide compliant and efficient payments capabilities for the Group and drive innovation to enable customers to move money confidently, quickly and securely. The Payments Services Platform sits within Business & Commercial Banking and plays a critical role in providing services across the whole Group.

About the role:

As a Release Manager you'll coordinate and deliver all readiness activities for implementing complex or multi-platform changes into digital and non-digital channels, creating a clear schedule of events and ensuring it is followed to achieve all scope and governance requirements.

We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you awesome!

What follows is what you might find our Release Managers mostly doing, but your experience will flex depending on the team's needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.

Here's how you'll make a difference

You'll engage with the various Service Delivery teams and Platform to have a clear line of sight of the change portfolio and manage the Implementation resources and other stakeholders accordingly.

As our Release Manager you'll design and implement bespoke implementation strategies to support complex/non-standard changes, viewing change from various perspectives - customer, service, performance, operations.

Delivers application change into the live environment working within an established programme management plan and representing the team to governance bodies, gaining and retaining the confidence of all stakeholders.

Achieves planned commitments by developing short-term and/or medium-term work schedules and using additional resources as needed.

What we need from you:

You'll have a strong technical background and great communication skills to interact with a wide range of teams and technologies. to have regular meetings with business and technical subject matter experts, strong payments experience would be a distinct advantage.

You'll grow your own capabilities by pursuing and investing in personal development opportunities and develop the capabilities of direct reports by working within existing development framework;

Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.

**The role can involve a lot of out of hours work (evening and weekend) particularly in Quarter 4 of each year as implementations may run continuously across many weekends.

We promote an inclusive and supportive culture - it's one of the many things our colleagues love about working with us! We're keen to support all our colleagues in finding new opportunities so if you're interested in one of our roles but have concerns about flexible working arrangements or additional support, please reach out to our Hiring Managers who will be happy to discuss how we could support you in role.

Sound like you? Apply today, we'd love to hear from you...