Process Transformation Consultant

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Do you have process transformation consulting experience, and are you looking for a new opportunity in London? If so, we'd love to hear from you! Deerfoot IT Resources is seeking a dedicated and enthusiastic Process Transformation Consultant to join our client's welcoming and inclusive team. This full-time process transformation role offers an excellent salary of £76,000-£80,000, up to a 10% bonus and many other fantastic benefits. This position offers hybrid working, with only one day per week required in office. As a flexible Process Transformation Consultant, you will work directly with clients across various industries, supporting them in realising their CX vision and strategy. You will also guide client-side projects, owning the delivery of pre-agreed milestones and measures of success. In your first few weeks in this Process Transformation Consultant role, you can expect to:Assess current eco-systems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address theseUtilise your industry knowledge and contact centre expertise, creating efficiencies and enhancing user and customer experience by optimising processesSupport clients in developing and implementing industry premier, digital-first omnichannel CX strategies to meet customer and client needsAssist clients in optimising their workforce and skill sets to meet service levels and changing demands To apply for this process transformation consulting role, you will need a passion and desire to improve CX and support clients on their journey. You will also require experience improving customer journeys and CX outcomes. In addition, you should have the following skills and expertise:Exceptional contact centre knowledge and expertise, with proven delivery of solutions in contact centresCross-sector industry experience, such as Telco, retail, utilities or FS (advantageous)Contact centre operational knowledge and understanding of simple automation principles, such as call deflection, webchat, conversational AI and chatbotExperience in RFI/RFP (desirable) In return for your dedication, collaboration and commitment, you will receive a generous salary of £76k-£80k and an excellent benefits package, joining a welcoming and inclusive culture. To learn more and apply for this full-time Process Transformation Consultant job in London, please get in touch with Deerfoot IT Resources today. We look forward to hearing from you!Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (1070906). Deerfoot is also climate positive in partnership with Ecology.