IT Service Desk Analyst

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About the Role

As part of the IT Team you will be the first point of contact in the Company for the IT Department. You will proactively be handling help desk tickets, user requests, making sure everything is online, available, and performing at its highest ability. On a day to day basis you will be responsible for managing IT Support at each of our locations.

The working hours for this role are Monday to Friday 8.00am to 4.30pm and you will be based in our office in Dalgety Bay.

Key areas of responsibilities include, but not limited to:

Proactive checking of inter-office connections, servers, backups, network switches and other online services.

Prioritising and working through Zendesk tickets assigned, closing when appropriate.

 Escalating tickets where necessary.

Monitoring and responding to any security alerts, whether from antivirus clients or urgent security patched that need applied.

Building of Servers, desktops, laptops (both Windows and Centos/Ubuntu) to best secure and H.A practices.

 Join daily and weekly IT Team call.

Project work as required.

About You

As the role is customer facing the successful candidate must have excellent customer service skills as well as written and verbal skills. As we have offices globally you must be able to liaise with users at all levels within the business.

Experience

Experience within a similar IT Support/Service Desk role.

Knowledge/Skills

Excellent troubleshooting and problem solving abilities.

Ability to support Windows (Desktop and Server), Exchange, Office 365, HPE/Aruba, Cisco Meraki, desktop applications (Word, Excel, Outlook, Teams etc)

Solid understanding of TCP/IP networking and associated protocols: DHCP, DNS, HTTP, multicast etc.

Very competent with Windows 10/Server 2016 administration and associated technologies such as Active Directory/Azure Active Directory/Hyper-V and Group Policy.

Office 365 administration and rollout and support of local and remote users.

Network configuration and troubleshooting tools such as Wireshark.

Desirable

Knowledge of Cloud infrastructure, such as Azure/AWS IAAS /PAAS

Knowledge of Microsoft Telephony and setup of call queues, call routing.

Previously worked with 3rd party suppliers.

Ability to design and deliver training to users both locally and remotely, including new starts

Experience of purchasing of applicable company standard IT hardware.

Personal Qualities

Work as part of a team to help effectively drive forward the Company roadmap.

Show a willingness to learn new technologies and develop skills, filling in knowledge gaps with regards to Company systems.

Go above and beyond to resolve issues and actively suggest improvements to existing systems and processes.

About VITEC

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC's award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific.

How to Apply

VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role.

To apply, please apply on-line and send us your CV and cover letter with an indication of your salary expectations to Click here to contact this recruiter