Digital Service Designer
Recruiter
Ofgem
Listed on
23rd September 2022
Location
London
Salary/Rate
£30950 - £46249
Salary Notes
National: £30,950-£43,649 London: £33,400-£46,249
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe energy supply. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment.Our Delivery & Schemes Directorate is our delivery arm, and manages a number of high-profile environmental programmes. It's a fast-paced and dynamic place to work, and you can expect to be involved in ground-breaking work. Our flexible working career opportunities are incredibly varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds - bringing different perspectives and experiences to our work.
The Energy Company Obligation (ECO) scheme plays a very significant part in helping the most vulnerable people to improve the energy efficiency of their homes, and addresses the issue of fuel poverty. The next scheme (ECO4) is due to begin in April 2022, and this role will be key to developing and improving service design for this and other projects. Working with multi-disciplinary agile teams, third party development partners and internal and external stakeholders, you'll be a pivotal part of our in-house digital service design capability. As well as working on projects, you'll help to upskill other members of staff, share learning and insights, and play an active part in building a Service Design community in Ofgem. It's fast-paced and stimulating work, with exposure to and involvement in a range of different areas, within an experienced and purposeful team.
Candidates will have gained extensive experience in digital service design - GDS experience would be a significant advantage. Whatever your background, your career to date will have provided sound, wide-ranging experience of working in agile teams (including leading on agile ceremonies). Best practice in service design and user research is essential, and the ability to embed them into an agile workflow to deliver timely outputs. We'll be expecting to see excellent analytical and problem solving skills, and the ability to quickly develop recommendations. This is a senior and influential role, and we will look not only for the capability to understand business and technical needs, but also to interpret and communicate them effectively. We are hosting an Open Event for our recruitment for the Digital Delivery Team at lunchtime on the 29th Sept which you can find out more information on the roles and life at Ofgem. Job description The role will be key to developing and improving service design for priority projects within Ofgem; and, in particular will help to develop the organisation's service design capabilities. The post itself will be located in the team that is responsible for designing and implementing new renewable energy schemes for the Government.
Working with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders, the role will work on projects all aimed at improving and enhancing the usability of our services.
The role will play a central role in helping to develop Ofgem's in-house service design capability, working closely help upskill other members of staff, share learning and insights, and play an active part in building a Service Design community in Ofgem. Responsibilities Understanding policy intent and user needs by interpreting evidence-based research and embedding that knowledge into the development of service designs.
Resolving technical disagreements within the team and with wider stakeholder groups, taking into account all business and technical aspects of the discussion.
Actively encouraging the development of prototypes as a team activity, and seeking relevant feedback and testing for them.
Identifying constraints posed by funding, resourcing and procurement, IT infrastructure and legacy systems, organisational structures and governance, and policy and legislation, challenging them where appropriate, and making sure the service operates within these boundaries.
Effectively communicating findings, prototypes and designs to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports).
Assessing current strategies and identifying any gaps and opportunities in responding to business requirements.
Contributing to the introduction and enforcement of best practices.
Working with user researchers to promote comprehensive user research and defining approaches and research strategies to enhance the understanding of user needs.
Promote understanding of good practices, differentiating between user needs and desires, and applying the appropriate tools and techniques.
Understanding and promoting the importance of assisted digital.
Networking and collaborating within project teams and the Service Design community, and proactively identify and address any challenges in team dynamic.
This role may require occasional travel to other organisations' premises to collaborate and network with all relevant teams.
