IT Operations Analyst
Recruiter
Coventry Building Society
Listed on
14th August 2022
Location
Coventry
Type
Permanent
Start Date
2022-10-9
This job has now expired please search on the home page to find live IT Jobs.
About The RoleWorking within IT Service this role provides the required level of Technical, Business and Process knowledge to undertake and effect important tasks in their domain of expertise. Tasks will be completed to agreed levels of quality, within stated timescales and with no supervision. Responsibilities will also include troubleshooting and resolution of all issues (incidents or problems) as they arise. You will look for improvement opportunities within the team and its processes/procedures and will be an effective team member who provides support and guidance to peers, junior team members and Business System Staff as required. The role will also require you to contribute to team efficiency through the creation, maintenance and improvement of accurate documentation.
Provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently. Completes tasks to agreed levels of quality, within stated timescales with no supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers, junior team members, colleagues and various key stakeholders within CBS and external parties. A 24x7 onsite presence that will be responsible for service monitoring; service assurance; event management and basic user support outside of core hours. To maintain the smooth operation of batch processing on the Society's core applications and monitoring the performance of core computer systems according to business service levels. About You You are passionate about ensuring the business delivers a great customer service and experience to its members and incorporate this in your daily work. You will have sharp eye for detail along with a strong focus on quality and accuracy. You will demonstrate ownership in all aspects of your workload. There will be a continuous focus to improve your understanding of Business / IT Process and are intellectually curious; you encourage ideas and challenge.
You will have a flexible approach to ensure Team and Business objectives can be achieved, have good resilience and embrace situations positively. Requirements In depth knowledge of business & system procedures and processes within their area. Disciplined and detailed approach to all areas of work. Demonstrable broad expertise in associated IT / Business processes, understanding wider connected downstream impacts. Strong written and verbal communication skills Experience of using the Microsoft Office products to create and manage documentation, as well as use of ServiceNow as the primary Service Management tool. Role related knowledge Kornshell programming Xi-batch automated job scheduler Automated SUMMIT schedule Backup and tape management - COMMVAULT Unix commands and utilities A working knowledge of various elements for ORACLE MS package, VISIO Experience of the following systems/processes would be beneficial but not essential VISIO BACS LINK VISA CSeries Source control and deployment systems for all core applications Hours: 38.5 - Mon-Sun, 12hrs shifts, 4 on and 4 off (rotational principle ) About The Company #BetheChange
Coventry Building Society has grown into the second largest building society in the UK. Despite being a national Society, it keeps its local values and loyalty, and its caring family ethos.
The best way to judge a company is based on what the people who work there say and our recent employee survey has resulted in us being named as one of the UK's Best Workplaces for Wellbeing by Great Place to Work.
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce.
And of course, we don't pretend that what you do for us is all there is to you. We want you to bring your whole self to work - parent, carer, artist, triathlete, introvert... whatever it is that makes you YOU. We offer the balance to make sure you have plenty of time to do the things you need or want to do alongside work, because we know that's how you are able to be your best.
