Help Desk / Support Analyst 1st and some 2nd Line Support / Help Desk

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Key skills: 1st Line and some 2^nd Line Support, Remote Hardware / Software Support, Call Logging, Windows 10, O365, Excellent Communication & Customer Service skills.

My Client is a highly dynamic and successful MSP, computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and some 2^nd Line Support / Help Desk Engineer who has one years plus experience or maybe fresh out of an apprenticeship.

This is an excellent opportunity to build a long-term career with a dynamic, fast-moving organisation where you will enhance your career.

You will have good exposure to Windows, O365, Office Apps, and a mixture of technologies, resolving hardware problems, Printer issues, Remote Access software, call logging software as well as:

Office 365 support

Office Apps

Windows10 Support

Device Builds and Desk Moves

Basic Network troubleshooting (wired and wireless)

You must have excellent communication skills and be polite/personable. Attention to detail is a must.

Key skills: 1st Line and some 2^nd Line Support, Remote Hardware / Software Support, Call Logging, Windows 10, O365, Excellent Communication & Customer Service skills.