Support Engineer (network)

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12 month Contract OpportunityOutside IR35 Role is for UK based candidates - Fully Remote £300 a dayResponsibilities Your initial focus will be support of several Contact Centre Technologies such as, Amazon Connect, MS Teams and Verint to provide a global contact centre solution for a global Electric Vehicle consultancy.Work with the Contact Centre support team and internal work groups to ensure the technologies we introduce, meet business requirement and are maintain to the highest standard, working within SLA'sHelp administer, maintain, improve, and optimise the contact centre environments, aligning with governance best practice to ensure a safe, scalable, and sustainable environment.Work to consolidate the contact centre tools across the company in place of other products in use.Help deliver solutions related to contact centre, that help translate business requirements into system requirements, create functional design documents, create prototypes of recommended solutions, demo to the stakeholders/users/senior management and implement the solutions.Skills Requirements - Essential2 years' experience in a similar administration/support/development role of Amazon Connect, Cisco, Avaya or similar Experience in software development (Python / JavaScript / Node.JS)Experience with Amazon DynamoDB DatabasesExperience with Terraform or similar deployment toolsAbility to work on own initiative and within a team both face-to-face and virtually.Proven analytical and problem resolution skills with the ability to work under pressure.