Trainee Consultant

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Job Title: Trainee Consultant

Location: Newcastle upon Tyne

Salary: £22,000 - £24,000

Job Type: 12 Months Fixed Term As a Trainee Consultant you will become a part of our new, exciting TSG Academy. Over the course of a 12 month fixed term contract you will work with a variety of Practices across the business to become an expert on our Microsoft product offering, as well as taking time to learn about how our Technical Departments operate. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and working with some of our most highly skilled staff.

Following successful completion of the 12 month training plan you will become a permanent employee of TSG with the ability to consider which Microsoft specialism you would like to pursue a long term career in.

Why should I work for TSG?

Award winning organisation named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. We have also been awarded a 2 star accreditation for 'Outstanding' employee engagement

Our open and honest culture where feedback is taken on-board and acted upon

The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed

Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022

Two paid CSR days per annum that you can use towards giving something back

Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business

Flexible working policy

Relaxed dress policy

Excellent progression opportunities, training and support, including recognised qualifications

By completion of the TSG Academy, you will be able to competently carry out the following duties;

Attend business analysis meetings with customers to scope, gather requirements and design solutions

Run workshops demonstrating the capabilities and benefits of TSG offerings

Implement solutions for clients

Attend classroom and onsite training with the view of preparing and presenting to new and existing customers for Microsoft SharePoint & additional approved Stack products in the future

Carry out customisations of Microsoft Applications where appropriate to meet customers' requirements using platform features, and middle tier technologies

Manage and conduct projects in accordance with TSG's methodology

Carry out other implementation, training and support duties as required

UK Wide travel and overnight stays will be required to fulfil the customers' needs

Knowledge, Skills & Experience;

Essential:

Willing to learn knowledge of TSG technologies and offerings, both on-premise and cloud, and how these affect solution design

A good eye for detail with the ability to perform tasks following guidelines

Willing to learn knowledge of Governance and the Security & Compliance Centre and how it can be used to implement security for a business

Willing to learn knowledge of Microsoft Office and Applications

Willing to learn Teams architecture and adoption

Willing to learn Document management, retention policies and security

Knowledge of the Power Platform

Excellent written and verbal communication skills

Desirable:

Microsoft Certifications would be a distinct advantage however, there will be opportunities to attain these during your time with our TSG Academy

A Technology related degree and / or qualifications would be preferred

Your behaviours:

Enthusiastic with a drive for self-development to proactively improve your skillset

Demonstrates commitment to the role, the team and company, and will go the extra mile when required

Creative whilst reacting positively to new challenges and change

Team player, although also able to work on your own

Ability to effectively train customers, being cognisant of their existing skill levels

Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner

Self-starter and ability to use own initiative

Benefits;

Company bonus scheme

25 days annual leave + public holidays

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Perkbox discounts

Paid CSR Days

Company sick pay

Income protection cover

Enhanced Maternity and Paternity pay

Home-based and hybrid opportunities

Long service benefits including increased annual leave accrued with service

Cycle to work scheme

Employee recognition scheme

Candidates with the relevant experience or job titles of: Graduate IT Support Consultant, Trainee IT Support Analyst Apprentice, Mechanical Technician, Service Technician, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent, Customer Services Administrator may also be considered for this role.