Data Support Analyst (Hybrid Working)

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Job Title: Data Support Analyst

Location: Midlands

Salary: £29,500 - £33,200 dependent on level of experience

Job type: Full Time

HAYNE Solutions is a leading Corporate Performance Management Software and Solution Consultancy with a combined 100 years' experience.

We work with finance professionals and departments to improve their effectiveness, efficiency and capability. We are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Consulting.

Seeking a personable and talented professional to join our progressive HAYNE Cloud team, taking part with the day-to-day cloud operations and implementations within a small team, ensuring a professional and consistent approach to the service management of customer solutions.

Due to the broad skillset required to perform the role, there will be a formal development plan to bring the successful candidate up to the required level, but this does require a strong technical foundation to be built upon.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK

What will make you excel in the Role:

As the successful Data Support Analyst, you will have at least 3 years' experience of working in a technical support function where you have been supporting Microsoft based solutions such as Windows and SQL Server. Any exposure to Cognos Planning Analytics (TM1) or Microsoft Azure data services such as Data Lake, Synapse, DataFactory and Power Platform would be highly advantageous.

The most important attribute is a strong desire to develop, an interest in resolving complex data issues and helping to maintain and develop new data processes for customers.

The Candidate:

Technical Support experience

Incident Management

Windows Server administration

Basic network troubleshooting

Familiar with Active Directory

SQL Server

Desirable experience and skillset:

Azure Data Services:

Power Automate / Logic Apps / Data Factory

Exposure to ITIL v4 service management

Cognos Analytics (BI) or Cognos Planning Analytics (TM1)

Microsoft Power BI

Experience working in a managed services environment

SQL Server SSIS Packages / Visual Studio

GDPR & Information Security awareness

Key Responsibilities and Accountabilities:

Providing 1st line support to customers and the business

Working with the cloud operations team to support data processes

Working with customers to support data processes

Perform routine operational checks of data processes; and escalating where necessary

Working with the team to ensure the security, stability and availability of customer data processes; this includes resource management and monitoring

Assist with maintaining documentation

Other duties and responsibilities as dictated by the Technical Manager

Benefits:

27 days holiday

HHHjoijoealthcare

Expensed iPhone

Death in service cover

Consultancy bonus

The role comes with a generous package made up of basic salary, bonus and excellent benefits, this is a fantastic opportunity for you to join a growing, high performing team.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: DevOps Administrator, Systems Developer, Systems Support, Systems Architect, Technical Support, Software Support, Lead Systems Support, Coder, Software Architect, Systems Manager, Coding, Infrastructure Engineer, DevOps Engineer may also be considered for this role.