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Website Operations Officer

Premium Job From National Deaf Children’s Society
Recruiter: National Deaf Children’s Society
Listed on: 21st June
Location: United Kingdom
Salary/Rate: £29,127 - £34,526
Type: Permanent
Start Date: ASAP

Website Operations Officer
London office or home-based (UK)
£31,683 - £34,526 per annum (London office based)
£29,127 - £31,965 per annum (home-based)
35 hours per week

We are looking for a Website Operations Officer to manage the operation of the Buzz website, our website for deaf young people, and any related digital products.

The role will sit within the new Website Operations team which is focussed on developing and maintaining the charity's digital storefront, including the main website and Buzz.

As Website Operations officer you will be responsible both for the day-to-day operation of the Buzz website as well as the longer term development of new functionality to help us better meet the needs of our audiences.

The Buzz was developed for deaf young people aged 8 to 18 in the UK. It is a safe, online space, where a lot of the content is created by deaf young people. It features inspiring stories and events. Deaf young people 13 and over can also sign up to the Buzz Club and access the members' only areas where they can create customised avatars and post their own content.

Part of the Website Operations Officer's role will be supporting the Head of Website Operations and the Buzz product team to plan and execute a programme of enhancements to the site based on insight from a range of analytics tools and testing with our users. Some experience with user testing, particularly with young people, and a knowledge of website analytics would be an advantage.

To be successful in the role you will have experience in planning and delivering site enhancements. We use agile methods, principally Scrum, to deliver our projects and products, so some experience with agile delivery is desirable.

Currently development services are provided by external suppliers so you must have experience working with suppliers. This will include co-ordinating delivery schedules for site enhancements, managing bug fixes and UAT of the site changes before they go live.

As Website Operations Officer you will be responsible for the Buzz Content Management System (CMS), assigning roles to other users and troubleshooting issues raised by our team of internal content providers. You will also provide training to other staff on the CMS once you are familiar with it. We currently use MODX as our CMS for the Buzz. Previous experience using a CMS is required for the role.

We encourage applications from all backgrounds and are committed to creating an organisation that is made up of staff with diverse skills, experiences and abilities.

To apply for this role, you will have to select the apply button shown complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop/laptop devices.

The closing date for applications is on Thursday 30 June 2022 at 23:59.

We expect interviews to be held remotely on 13 July 2022.

We reserve the right to close the response cut-off date for the vacancy early if we receive a high volume of suitable applications.

The National Deaf Children's Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.

Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

We aim to be an equal opportunities employer and are committed to promoting work life balance amongst staff.

As part of the recruitment process, candidates will be asked to declare and explain their gaps in employment. All our offers of employment are subject to pre-employment checks - these checks include but are not limited to references, right to work in the UK, disclosure (if applicable) and qualifications (if applicable).

The National Deaf Children's Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.

Contact Name: National Deaf Children’s Society
Reference: TJ/9337/CITH-529
Job ID: 3106466

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