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Remote SAP Service Delivery Project Manager - Global SAP Consulting

Premium Job From Recruitment Revolution
Recruiter: Recruitment Revolution
Listed on: 13th June
Location: London
Salary/Rate: £80,000
Salary Notes: + Benefits
Type: Permanent

This is an excellent opportunity for a SAP focussed Service Delivery Project Manager to join one of the leading Global SAP authorities delivering solutions to more than 9,000 customers worldwide.

Role Info:

SAP Service Delivery Project Manager
UK Remote
c£80,000
Plus Company Benefits Package
Permanent - Full Time
Product / Service: Global authority in SAP Consulting & SAP Managed Services

Who we are:

Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success.

We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.

We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.

We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.

Please apply to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services.

The Service Delivery Project Manager Role:

The position of Service Delivery Project Manager within Managed Services will undertake a number of customer focused roles, and these are highlighted below:

+ The BAU Operational Manager during all stages of the AMS lifecycle
+ Responsible for the fulfilment of all contractual obligations towards the "Customer"
+ The central global contact person for the "Customer" regarding AMS, TMS and Hosting services
+ Responsible for the internal coordination of all involved - AMS, TMS and hosting teams
+ Responsible for the external coordination for relevant and defined partners
+ The customer advocate for all Business as Usual (BAU) activities

Key Responsibilities:

+ Customer Engagement Management
+ Build relationships with appropriate "Customer" resources
+ Delivery Management
+ Implementation of the contractually agreed delivery model
+ Service Delivery Management and Quality Assurance
+ SLA-based execution and quality of the agreed services to achieve "customer satisfaction"
+ Transition and stabilisation using the AMS Transition methodology (when managing transition/onboarding)
+ Service Level & Escalation Management
+ Setup of appropriate SLA monitoring to ensure SLA achievement
+ Coordination of customer reporting
+ Coordination of escalation process
+ The primary point of contact for escalation and de-escalation
+ Ensure time charging and invoicing is accurate and managed effectively
+ Review and approval of time entries against the "Customer" WBS codes
+ Ensure all operational teams are aware of changes and service operation activities e.g. Downtime for patching, change to approval process.

Your Experience:

+ Service Delivery Management and Quality Assurance
+ Service Level & Escalation Management
+ Customer Engagement Management
+ SAP

Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. Join us to start the journey that is your career path.

We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

 

Contact Name: Team RR
Reference: TJ/8207/16405
Job ID: 3102737



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