2nd Line IT Support Analyst

A great opportunity to further develop your service desk support and troubleshooting skills within a complex Microsoft Windows Server, Exchange / Office 365 & VMware V-Sphere 6.0+ environment. You will be joining the team as we expand our delivery of soft phones, update our contact centre software, and further exploit the benefits of Microsoft Teams, and Intune across our hybrid workforce.  

Key areas of responsibility will include:

• resolving user requests in a timely and courteous manner
• administering, supporting, and troubleshooting all Desktops, Laptops, Networking (Wired and Wireless), Printers, Scanners, Applications, and mobile devices throughout the business.
• sharing your knowledge with written documentation and coaching and encouraging team members
• supporting remote workers and remote working tools such as VPN and Citrix
• assisting with Dynamics (CRM), and SharePoint related issues
• ensuring that Windows operating systems are upgraded and updated with recommended service packs in accordance with IT industry standard practices utilising Windows Server Update Services (WSUS).

About you

In addition to your service desk experience, you'll be ITIL Foundation certified or have an awareness of ITIL processes in a similar role and will offer:

• In-depth experience in technical support encompassing varying hardware and software platforms (Windows, and Mac OSX).
• In-depth experience of Microsoft Windows 2012/2016 and 2019 server environments
• Experience of Microsoft Windows 10, and accompanying deployment technologies such as WDS (Windows Deployment Services), MDT (Microsoft Deployment Toolkit) or Intune
• Experience of virtual infrastructure e.g. VMware
• Experience with varying storage technologies e.g. Fibre Channel, Storage Area Network (SAN) / Network Attached Storage (NAS) etc.
• Active Directory Administration / Microsoft Exchange / Office 365 administration
• Windows Group Policy creation, deployment and troubleshooting.

About Us

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

To reward you for your hard work and commitment, we offer an attractive benefits package that includes a generous pension scheme, hybrid working and 25 days' annual leave plus bank holidays.

How to apply:

For further details and to apply please click the apply button.

Closing date: 26 June 2022.

Please no agencies unless instructed otherwise.