Salesforce Solutions Architect - Fully Remote - 150K

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Salesforce Solutions Architect - Fully Remote - 150KSolution Architect

We are looking for a highly effective Solution Architect with Financial Services Cloud and Service Cloud expertise to help customers successfully transform onto the Salesforce platform. This individual will provide thought leadership and best practice advice throughout the life cycle of the project. The Solution Architect would build the functional and system roadmap by running Business Process Reviews, elicit requirements and lead the design activities for implementation.

A successful Architect has strong Salesforce project experience and feels comfortable designing transformational solutions and working directly with customers to meet their business needs. They will have responsibility for creating/sharing/collaborating on materials to support both sales and delivery.

What You'll Do:Ensure sustainable, scalable, best-practice solutions to meet and exceed customer needs in the Client Service or Customer Service areaLead business process redesign, roadmap planning, and identifying touch points through implementationsDevelop strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.Remain current with Salesforce full product setManage discussions with various levels of customer's IT technical audiencesWhere required, support deep-dive pre-sales activity to solution and provide expertise on the positioning of The Athene Group's delivery of customer solutionsMust Haves:4+ years of experience with business or requirements analysis 4 years Salesforce Administration or Consulting ExperienceSalesforce Admin (201)Salesforce Service CloudSalesforce Sales CloudSalesforce Certified DeveloperNice to Haves:Understanding of the Financial Services Cloud, Service Cloud product suite and platform including Knowledge Management, Omni-Channel Support, Live Agent, and Customer PortalsBasic programming experience in HTML and other web-based technologies is an advantageExcellent analytical skills and the ability to develop processes and methodologiesTeam player with strong communication and interpersonal skillsAble to challenge and augment customers' requirementsAbility to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problemsProven ability to design and optimize business processes and to integrate business processes across disparate systems.Experience in leading workshops to define and prioritize client requirements and required capabilities.Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes