3rd Line Support Engineer

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We aim to set the industry-recognised benchmark for managed IT services within dynamic, 24x7 industries. This will be delivered by a premier team of problem solvers.

The successful candidate will have a proactive nature and fire prevention not firefighting mentality. As a business we are good at firefighting but where we need people to help management is to make sure we document process, focus more on procedure, and perform root cause analysis. An ideal candidate would enjoy working on plans to make sure that incidents do not repeat themselves.

Key Requirements:

- Have proven 3-5 yrs senior 2nd Line Support experience / 3rd Line

- Have demonstrable technical knowledge and support capabilities across Windows 7 & 10 Desktop, MS Office suite and Active Directory support including at least 30% of the wider group technology base

- Be capable of supporting at least basic Cisco network switching.

- Have enthusiasm for professionalism and technology.

- Present exceptional customer service and interpersonal skills.

- Have excellent verbal and written communication skills.

- Have confidence and calmness while working in a pressured environment

- Microsoft Windows Server 2012 / 2016 / 2019 (Active

- Directory/DNS/Group Policy etc.)

- Microsoft O365 including Exchange Online, SharePoint Online and Teams

- Microsoft Azure Platform

- Microsoft Exchange Server 2013/2016/2019

- Virtualisation technologies including VMware and Hyper-V

- Shared storage platforms (SAN's)

- Networking principals including VLAN's and routing.

- Firewall solutions such as SonicWALL.

- Backup & disaster recovery solutions such as Veeam and Symantec etc.

- An MCTS/MCSE (Microsoft) qualification is desirable and additional training will be provided as required.

Benefits:

- Private Medical Insurance

- Exposure to multiple clients and technology

- A mobile phone allowance

- Variety of team events

- An employee referral bonus

- Paid time to volunteer for charity work or take part in not for profit activities

- Anniversary rewards

- Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.

Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.