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IT Support Specialist

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 5th May
Location: Glasgow
Salary/Rate: £40,000
Type: Permanent
Start Date: ASAP

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This is an exciting opportunity to join our operational support team and build a career within a growing business. The role is for an IT Support Engineer to assist with contracted client technical issues either remotely or on site as required.

Role & Responsibilities

  • Provide 1st/2nd line support as appropriate for mission critical business systems.
  • Respond to client support calls whether logged via service desk, email or phone.
  • Carry out daily checks and monitoring of both client and internal systems
  • Investigate any issues and respond to clients within agreed SLA's.
  • Monitor system and application performance and recommend and implement any performance improvement enhancements.
  • Maintain technical documentation for Support staff and knowledge base
  • Log support calls in Service Desk and maintain knowledge management database
  • Provide input into production of monthly management and service reports.

Skills & Qualifications

· Windows Desktop 7/8/10 - Deployment & Support

· Microsoft Windows Servers 2008/2012/2016/2019 - Active Directory

· Excellent knowledge of MS Office applications - Excel, Word and Outlook etc.

· Virtualisation technologies (Hyper-V)

· Networking TCP/IP LAN / WAN, DHCP, DNS, VPN,

· Understanding of Switches, Routers, Firewalls

· Backup & DR (Veeam, Azure)

· Cyber Security - Antivirus & security / patch management experience

· SSL Certificate Management

· Remote Management Tools