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User Researcher

Premium Job From Department for International Trade
Recruiter: Department for International Trade
Listed on: 4th May
Location: London, Cardiff, Darlington
Salary Notes: £34,425 - £44,050 (London: £38,600 - £44,050 National: £34,425 - £40,300) Plus up to £3K allowance depending on location and experience
Type: Permanent
Start Date: ASAP

Join a team at the heart of the global economy!

We create digital services, data tools and technology for businesses to prosper around the world.

Our Digital, Data and Technology team develops and operates tools, services and platforms such as that enable the UK government to provide world'leading support to businesses in the UK and oversea. We also build the staff-facing tools and platforms that help make DIT a great place to work.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. 

The role will be based across the country but may require occasional travel to other DIT Offices. Please be aware that this role can only be worked from within the UK and not overseas.

Hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office, on average. Commuting costs to meet this requirement and travelling to the main office location will not be covered by DIT, however commuting costs will be covered for travel to a DIT office which is not the employee's main office location under the Department's Travel and Expenses Policy.

DIT has multiple offices across the United Kingdom which can serve as your main office location including London, Darlington, Cardiff, Edinburgh & Belfast.

Let us tell you a little bit about the role...? 

User Researchers are key figures in our digital product teams. DIT's success in international trade depends on our understanding of exporters and investors and building services that meet their needs.

As a User Researcher, you will be ...

Supporting our teams to develop a deep understanding of the people who use our services - citizens, businesses, our colleagues across government and internal DIT colleagues. Your findings will enable our product teams to design and deliver better services quickly, with less risk, and at lower cost.


You will be an experienced User Researcher who will:

  • Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of services
  • Carry out user research activities, from recruiting participants and preparing discussion guides, to moderating user testing sessions
  • Analyse research data to synthesise clear and actionable findings, and work closely with analytics colleagues to create a rich picture of user behaviour
  • Confidently explain user needs to colleagues, and act as a persuasive advocate for those needs both within the team and the organisation at large
  • Shape research to facilitate delivery at pace, with a commitment to agile, user centred and continuous iterative development
  • Work closely with multidisciplinary team colleagues to build their understanding of user needs and turn user research findings into actions that lead to valuable products and services
  • Complete literature reviews and other desk research to build and reinforce delivery teams' understanding of their problem space and user groups
  • Contribute to the user research community at DIT, and promote user centred design principles and best practice within the department and across government

Essential Skills and Experience:

You'll have demonstrable skills and experience of:

  • Understanding and experience of using a range of user research methods, knowing when to use them and how to apply them correctly
  • Experience of applying a range of techniques for analysis of research data and synthesis of clear findings that colleagues can understand and use
  • Being an effective advocate for users, with the ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis
  • Experience of engaging colleagues in planning, conducting and analysing user research in a multidisciplinary team
  • Educated to degree level in a relevant subject, or equivalent level of experience of working at a similar level


  • Learning and development tailored to your role?
       •   An environment with flexible working options?
       •   A culture encouraging inclusion and diversity? 
       •   A Civil Service pension? 

More information on what essential skills and experience are needed, how we assess and interview, and how to apply please click the apply button.   

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. 

Contact Name: Department for International Trade
Reference: TJ/9705/TJDF13
Job ID: 3084272

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