LA International Computer Consultants Ltd
£500 - £500
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SC Clearance Required
Hybrid Model working remotely and in Milton Keynes
The Service Level Manager main responsibilities will involve:
*Establish and maintain strong working relationships with Senior Sponsors, Department Heads, Process Owners internally and within both customer and supplier base.
*Externally outside of IT, establish and maintain strong working relationship with customer directors and managers.
*Externally, may also be responsible for - or at least build strong relationships with - Supplier Management.
*Create and maintain a Catalogue of Services.
*Design, map out, get buy-in for, and maintain the most appropriate SLM structure for the organization.
*Establish a Service Review process; planning, organizing and facilitating recurring meetings.
*Play a leadership role and assist other IT leaders in entrenching a "business and service culture" within IT.
*Negotiate, get buy-in for, design, and maintain SLAs with customers.
*Negotiate, get buy-in for, design and maintain OLAs with suppliers and other IT support teams.
*Work with Change Managers to understand the SLM requirements for proposed new services and changes.
*Analyse, review and report performance results against the criteria established in SLAs and OLAs.
*Conduct annual or more frequent assessment and reviews of the entire SLM process; Negotiate, get buy-in for and control amendments necessary.
*Delivery of SLAs and KPIs to customer.
Your skills and qualifications will ideally include:
*Extensive knowledge of IT Industry from Enterprise perspective
*Confident communication & service excellence skills
*Experience of UK government advantageous
*Technical understanding with ability to translate into business concepts
What we're looking for in you
*This role requires an individual with very strong communication skills: oral, written, presentation, facilitation.
*The successful incumbent will need to have proven experience of thinking and acting both strategically and tactically.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.