Cloud IT Support Team Leader

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Can you drive culture of excellence within a service team, to help our clients accomplish more? If you want to lead, coach and mentor a team of bright engineers who work with cutting edge cloud and security applications like Microsoft Modern Desktop and Azure, then we want to hear from you!

ABOUT US:

Founded in 2004, we are a business technology consultancy for the professional services industry. Our combination of technical expertise and our obsession with service excellence sets us apart. Our job is to make our clients' IT work seamlessly, as well as being their trusted advisor when it comes to new IT developments including the latest collaboration and cloud technologies.

ABOUT YOU:

You are a pro-active leader, and you take pride in the quality of your team's work. You want to lead a great team in a growing London-based business. IT is your calling, you're bright and know you have more to offer at an inspiring company. You're a geek at heart and love to play around with the latest technologies. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology.

THE ROLE:

This is an exciting opening in our Cloud Support team with the opportunity for real progression! This is a key role within our company, and you would be working closely with our Service Desk Manager to lead, coach and train our team of bright and eager IT champions, who provide remote technical support working both from home and in the office to clients from various industries including legal, finance, media and many more. As well as being responsible for the day-to-day continuity of the Cloud Support Team, you will take charge of the training and development of our 1st line engineers. This role will require you to lead from the front, taking ownership of high profile and VIP tickets to ensure the best customer experience for our clients.

ESSENTIAL SKILLS / EXPERIENCE:

- A solid academic background in IT/computer related degree

- Relevant industry experience

- Track record of working with: Office 365, Exchange Online, OneDrive, Azure Virtual Machines, Microsoft Windows Server, AD, DNS and DHCP, Networking including LAN, WAN and firewalls, Citrix, AVD/RDS

- Great interpersonal skills and an excellent telephone manner

- Approachable with the enthusiasm to upskill and mentor junior members of the team

- A methodical approach to problem solving

- An ability to work under pressure, respond to tight deadlines and prioritise workload

- A continual focus on customer experience

OTHER SKILLS / EXPERIENCE:

- Professional Qualifications: Microsoft Certifications2, ITIL Foundation, CompTIA A+

- MFA, Conditional Access, Intune, Mimecast, VMWare or Hyper-V hosted VMs

BENEFITS:

- Shift allowance & paid overtime

- L&D opportunities

- 21 holidays, public holidays + day off