2nd/3rd Line Support Analyst
Recruiter
Intec Select
Listed on
18th March 2022
Location
London
Salary/Rate
£30000 - £34000
Type
Permanent
Start Date
2022-04-04 00:00:00
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2nd/3rd Line Support Analyst - O365, AD, NetworkingOverview:
An excellent opportunity has arisen with a global brand who's work benefit us all and the natural world, this is truly an exceptional organisation. Our client is seeking a 2nd Line Support Analyst to join their in house IT department who has strong capabilities in 2nd/3rd line covering all aspects of infrastructure and networking with an awareness of preventative management software, they are looking at ways in which to use automation to proactively reduce the amounts of service calls they receive.
Role and Responsibilities:
Accept escalated incidents and service requests from team members in the Service Desk and provide technical expertise to users to resolve the issue, ensuring to update and close tickets in line with D&T processes. Operate the prevention management and digital experience systems and tools to monitor the performance of IT systems and services and use the tools to identify issues and problems and initiate preventative measures, such as identifying and investigating suspect software and other components. Using prevention management systems, gather system performance data and log tasks in SNC. Design, develop and manage scripts and automated fixes to address issues that are identified through the prevention management systems, and working with colleagues undertake appropriate and adequate testing of fixes before implementation
Essential Skills & Experience:
Proficient with?Windows and Apple?operating?systemsOffice 365?and associated products and virtualizationMobile device management and configuration? Networking, TCP/IP, OSI Active Directory, remote support technologies? Experienced working to ITIL processesExperience with digital experience systems and preventative management systems e.g., NexThink Familiar with customer service?AI?technology?e.g.,?chatbots?and service management systems e.g., SNC, Freshworks, TopDesk, etc.
Package:
Basic salary up to £34k (Depending on experience) 15% company contribution pension planExcellent annual bonusMedical Insurance Subsidised breakfast & lunchExcellent benefit package + more
