£70000 - £80000
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Service Executive / Senior Service Manager (work from home)
An exciting opportunity has arisen for a Customer facing Service Executive to join an establish multi award winning business who are a market leader in their sector offering outsourced IT services. Looking for someone with an entrepreneurial edge that can spot and develop opportunities that you will have the autonomy to build and rollout on some prestigious accounts!
This role will be home based but would suit someone based in South England / Midlands although some travel to client meetings is to be expected. You will be customer focused and be a confident individual when dealing with clients. Previous service delivery / account management will be ideal. ITIL certification is expected but not essential if you are already familiar with the framework and have working knowledge. Ideally you would have worked for a Systems Integrator who has had a growth target If you have experience in Delivering in Project Management, Testing or outsourced services that would be highly advantageous.
Responsibilities will include;Regular monthly and quarterly Service management reportsBuilding excellent rapport across your portfolio of clientsOwning opportunities to improve or generate new services to clients as the range of services expands, working closely with the sales teamRegular interaction, Service reviews and communication with clients around incidents and resolution / actions takenOwning the request for services and change management process for client accounts and associated costs or charges.Work across multiple departments internally to drive Continuous ImprovementTransition of new services and projects into live and BAU working alongside Project managersWorking with external vendors / suppliers to ensure that the onward Service levels will be maintained, managing meeting professionally with documented notes and action points.
This is an excellent opportunity for someone to move into a company who put themselves and the customer at the heart of what they do, it will suit somebody who has been in the role of, Service delivery manager, SDM, Client Account Manager and Account Director / Exec and wants to build on a very strong client base in a forward thinking company and make a massive difference to take them to the next level