2nd Line Support Analyst

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2nd Line Support Analyst

Northampton

11 Months Fixed Term

£32,000 - £36,000 pro rata + Training, Company Benefits

Fantastic opportunity to join a rapidly expanding and well renowned Managed Service Provider (MSP) on an 11 Month fixed term basis in a highly varied and technical role.

This company is a well-known and respected MSP who are currently working with one of the world's leading F1 Teams. You will have the opportunity to work with this major client, expanding and upgrading their IT Department to ensure they meet the everchanging standards of the 21st century.

In this role you will be responsible for supporting and delivering technical solutions throughout all stages of the ITIL Service lifecycle. You will ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice. You will identify enhancements to IT Services, processes and procedures and by doing so, improving quality, reliability, availability, security and performance across the IT landscape.

The ideal candidate will have a degree in IT (or equivalent) and will be ITIL certified. You will have experience of: MS Office 365, Active Directory and Networking (TCP/IP, DNS, DHCP, WAN, LAN). Any Microsoft and/or Cisco certifications are advantageous.

This is an excellent opportunity for an experienced 2nd Line Support Analyst who has proven experience in a similar role, to join an innovative business who are committed to staying on the cutting edge of technology and providing a level of technical expertise most other companies cannot.

The Role:

*Support and deliver technical solutions throughout all stages of the ITIL service lifecycle

* Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance, and industry best practice

*Identify enhancements to IT services, processes, and procedures, and by doing so, improving the quality, reliability, availability, security and performance across the IT landscape

*Based in Northampton client site 5 days a week

The Person:

*Proven experience in a 2nd/3rd Line support role

*Knowledge of Active Directory, Office 365 and Networking (TCP/IP, DNS, DHCP, WAN, LAN)

*Ability to problem solve in a technical environment

*ITIL Foundation, CCNA and CompTIA A+ Desirable

*Must be commutable to Northampton

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.