IT Service Desk Engineer

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Are you looking to further your career in IT? This dynamic IT Services company is looking to recruit an experienced Service Desk Engineer.

They are an outsourcing service provider (established 2004) that are heavily focused on customer service excellence and first-class technology solutions. The role offers the opportunity for you to further develop your skills and also gives a great chance of progression. Interested?

Main Duties:

- Answer the incoming Service Desk Calls in a professional manner

- Deliver high quality remote support on a range of technical incidents and problems across the client base

- Respond to and effectively resolve or escalate customer incidents, queries or complaints

- Handle incidents and escalate problems on the various platforms and supported networks from logging ticket to resolution

- Perform IT administrative tasks on both user and server related issues

- Communicate with customers and suppliers/3rd parties at all levels internally and externally

- Help support, train and mentor other team members

- Take a 'hands on' problem solving approach; solving problems within strict SLA timeframes

- Take ownership of incidents assigned to you and manage them through to resolution

- Ensuring SLA's are met; time to respond, time to resolve and first-time-fix

- Application troubleshooting

Required Skills:

- Active Directory

- Exchange/Office 365

- Microsoft Intune/Autopilot

- Remote Monitoring & Management

- Windows Operating Systems (desktop & server)

- Server Virtualisation (Hyper-V / VMWare)

- Local Area Networking

- Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls

Required Attributes:

- A demonstrable passion for technology

- Passionate about customer service and excellent standards

- Solid communication skills to understand client concerns and requirements

- Microsoft Desktop Experience (preferably with certification)

- General Technical Troubleshooting and problem-solving skills

- Clear Understanding of IT Methodology and Best Practice (preferably with certification)

- Able to prioritise under pressure and to work to deadlines

- Technically focused but commercially aware

- Positive disposition with a sense of humour

- Driven by results and by performing at the highest level

- Reliable and punctual

- Ability to work within a team and add value to the members

- Comfortable communicating with staff of customers and internally at all levels (Owners through to junior staff)

- Willingness to gain relevant qualifications and accreditations

In return they offer:

- A competitive salary

- A great working environment

- Training & development package

- 20 days paid leave (increasing by 1 each year up to 25 days)

- Reward gateway employee benefit scheme

The office is located very near to New Eltham Station and also close proximity to both the A2 and A20 roads.