Online since 1999 | 12,649 IT Jobs Live NOW

IT Support Engineer (2nd Line)

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 2nd January
Location: Manchester
Salary/Rate: £20000 - £25000
Type: Permanent

This job has now expired please search on the home page to find live IT Jobs.

As a Technical Support Analyst this is a varied role providing technical support on a wide range of technologies to managed SME clients. You will be customer facing supporting the needs of our customers, so will need to have good communication skills, and be self-motivated and well organised.Client DetailsMichael Page Technology are delighted to have partnered with a leading IT Support and Technical Services MSP to recruit a Technical Support Analyst to support their Manchester based client. DescriptionWhat you'll be doing:As a Technical Support Analyst this is a varied role providing technical support on a wide range of technologies to managed SME clients. You will be customer facing supporting the needs of our customers, so will need to have good communication skills, and be self-motivated and well organised. The ability to liaise with end users and colleagues at all levels in a confident and professional manner is essential.Key skills & experience:Experience with network technologies (VLANs, Routing, QoS, MPLS, Firewalls)Good knowledge of Microsoft Windows Server including virtualisation, O365Advantageous knowledge:Router and firewall implementation, configuration and support (Cisco/Sophos)LAN and WAN implementation, configuration and support (HPE/Cisco)Microsoft Hyper-V & ClusteringMicrosoft Azure Backup, DR and IaaSDatto & Veeam Backup productsMcAfee & Sophos Security productsHP servers, storage and networkingProfileKey Skills & Experience:Previous experience in an I.T. support role.A well-presented customer focused individual with strong communication skillsGood understanding of a service management environment (ITIL)Experience in delivering IT projectsA team player prepared to work at all levels with a pro-active approachFlexible approach to working hours due to demanding business environmentJob OfferSalary:£20,000 - £25,000 per annumBenefits:Working from home when not on customers siteComprehensive on-going training and developmentHealth insurance