Service Measurement and Reporting Analyst

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Service Measurement and Reporting Analyst -Remote-7 monthsRole: Service Measurement and Reporting AnalystLocation: RemoteDuration: 7 months Our client, a market leading multi-national technology consultancy are looking for a Service Measurement and Reporting Analyst, to join them on a client-based project based Remote. The assignment is an initial 7-month contract and can offer a competitive daily rate via Umbrella Role. Essential skills and experience:Maintain a comprehensive and accurate list of all required SLA/KPI reporting, matched to the latest catalogue of current IT Services and supply chain contractsCreate SLA reporting and monitoring, including regular reporting (e.g. daily, weekly, monthly, quarterly, yearly) and ad-hoc reports (where agreed)Ensure there is an agreed single version of the truth for SLA/KPI achievementReview and agree individual supplier performance reports, including regular reporting and exception reportsCreate Sellafield Ltd integrated service reports by aggregating individual supplier performance reports from the supply chainManage the Service Level Management and Reporting work request queue within ServiceNowSupport SLA reviews with suppliers in conjunction with the SDMs, to flag potential/projected/actual SLA breachesAssist SDMs and Commercial in discussions with suppliers by providing subject matter expertise on SLA measurement, calculation and best practiceManage the SLM framework and ensures adherence across SuppliersProvide supporting data for Service Level governance meetings with suppliersRegularly validate the accuracy of SLA and OLA reportingEnable the monitoring of trends in incidents, changes, requests, problems and events to identify actual and potential impacts on service performanceSupport the definition of Service Measurement and Reporting requirements to the ITSM Tooling team and vendorsSupport the delivery of intelligent and cogent summaries of SLA/KPI achievement for senior stakeholders for key metricsSupport the ongoing simplification and automation of Service Measurement and Reporting and reduce ad-hoc reporting and improve the speed & quality of reports; and the ongoing automated integration of target systems and dataDevelop and continuously improve Service Measurement and Reporting dashboardsWork with Service Design & Transition to ensure that Service Measurement & Reporting requirements are included, designed & transitioned for new/updated services, or on/off boarded supply chain providersIf this sounds like you-apply now!