Software Support and Testing Analyst

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This is an opportunity to join an exciting high growth business. Due to our clients on-going growth, they have an initial 3-month fixed-term opportunity for a full-time Software Support and Testing Analyst to join their team, working on a remote basis.The role reports directly to the Systems Development Manager and the key purpose of the role is to provide comprehensive software development, testing and service desk support to both internal and external customers alike.The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business. Working within the Systems Development Team, responsibilities will include the following;Provide 1st line user support for the Service Desk.Identify, escalate and resolve day to day software issues, raising and tracking support tickets.Document, track and monitor problems to ensure a full and timely resolution.Adhere to standard procedures and processes for all software testing (Manual & UAT).Conduct robust testing and quality assurance on software delivered by our partners to ensure it meets the required specification.Enhance the user experience by constantly reviewing processes and queries.Data processing/Database administration.Follow all company policies and procedures to ensure the security and integrity of company databases and software applications.Remain informed on software updates, upgrades and additional services.Contributing to team and process development.To be considered for this role, you will have experience in a mixture of the following;EssentialExperience of working within a software development environment (commercial or academic organisation).Knowledge of or can demonstrate understanding of software development life cycle and methodology.Experience of using software development tools.Organised, methodical and thorough.Able to prioritise and work on multiple pieces of work.Excellent verbal and written communication skills.Excellent problem solving/troubleshooting skills.Good knowledge or can demonstrate understanding of data protection and information security principles in a sensitive business environment.Ability to convey technical information to a non-technical audience.Ability to work on own initiative as well as part of a team.Excellent customer service skills.KEYWORDS

Software Support, Software Testing, Service Desk, 1st Line, Manual Testing, UAT, Quality AssuranceBowerford Associates Limited is acting as an Employment Business in relation to this vacancy.