NOC Support Engineer

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This company are currently looking to recruit a NOC Support Engineer to join their growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to their financial services product offerings. Working closely with the broader NOC team and closely with their technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of services and product offerings.

You will be responsible for:

- Managing and resolving assigned incident tickets

- Supporting customer incident management bridges and calls

- Supporting Major Incident Management and fault resolution

- Supporting Problem Management and root cause analysis

- Become a SME on supported products and services

- Production and update of service documentation

- Supporting PCI compliance

- Supporting Disaster Recovery activities

- Providing training, knowledge transfer and ongoing support to their Global FinTech analysts

Experience

- 4+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service

- 4+ years experience supporting global managed hosting / server environments

- Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches

- Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process

- Multicast market date and FIX order routing troubleshooting experience

- Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)

- Network Address Translation experience

- MPLS experience

- Direct experience troubleshooting and supporting financial markets and applications

- Solid written and verbal skills

- Direct customer service experience required

- Flexibility around working hours in support of business requirements (may include bank holiday working etc)

- Able to work 24x7 shift pattern

- Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)

- CCNP

- JNCIA

Ideally you will also possess the following, but not essential:

- BS in Business Administration, Management, or technical field

- IPSec encryption experience

- ITIL foundation certification

- Arista certification

Benefits:

- 25 days annual leave + bank holidays

- Employer 6% of salary contribution to pension if employee contributes 3% of salary

- Life insurance at 4 x annual salary

- Company private health scheme

- Cycle to work scheme

- Long Service Awards and more