Application Support Specialist

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The Application Support Specialist will provide technical support for systems, services, and associated processes that RSSB deliver to the rail industry.

This will include covering system administration, configuration, problem and change management. The role will also support business teams in the development, planning and delivery of technical training.

Responsabilties

Configuration and implementation of Microsoft Power Platform solutions to support business process automation

Provide technical and analytical support for systems, data services and associated applications and processes that RSSB deliver to the rail industry

Provide technical support for business systems and the suite of Microsoft 365 applications used internally

Using Microsoft Office 365 Administration Portal maintain secure access control for Office 365 applications

Work with IM&T teams to recommend and implement continuous process improvements, and influence systems delivery strategy through working with internal and external stakeholders on tender processes, project delivery and rollout to the business

Monitor application systems availability and processes, taking necessary actions as appropriate in line with SLAs, and play a key role in disaster recovery and business continuity planning procedures and testing.

Input to IM&T teams on application systems review and design in collaboration with the Technical Assurance group (project pipeline), and provide technical input to user training, guidance, and communication of operations updates to the business

Build, develop and manage relationships with suppliers and stakeholders through regular review meetings

Lead change, problem and incident management through communication, release and deployment of systems and services for industry and internal systems

Effectively manage and maintain the IT service desk tool and associated processes, managing tickets in line with SLAs and providing agreed KPI reporting

Support the Business as necessary in planning and delivering training to staff

Stand-in for Service Delivery Manager as and when required

Qualifications

Experience of administration and support on:

Microsoft Power Platform

Microsoft Azure DevOps

Office 365 Administration Portal

Microsoft Active Directory / Azure AD Connect (on Prem/Cloud)

Microsoft SharePoint Online

Microsoft Office 365

BSc in a scientific or computer science discipline, or relevant professional experience

Customer centric approach to support and delivery, ability to deal with customers at all levels