Infra Application Support

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The application Support engineer within Electronic Markets is a global team providing services directly to the global FX, Rates, Credit, Commodities, OTC Clearing, Cash management, Primary Syndicate & Client and sales facing eCommerce businesses within the Global Markets IT of my client.Client DetailsMy client is an international investment bank.DescriptionThe eCommerce Application support engineer, supports all applications in eCommerce (Client Facing) suit. Almost all the applications are in-house developed with custom built feature sets. Team members are expected to support all the applications in the suit which may come under different business lines.In order to succeed in this role you will be fmailiar and have indepth understandings of the Day-to-day Responsibilities required.Incident and Problem Management- Provides first level support for internal clients and second level for external clients- Communicates with internal users and management over incidents and post-mortems- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution- Diagnoses issues: establishes their root case.- Initiates task force over critical incidents- Liaises with upstream and downstream systems support teams as appropriate Application Monitoring and follow up- Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams- Updates the relevant Production KPIs Knowledge Management and Documentation - Owns team knowledge base on wiki for all in-scope applications- Provides support to end-users on how to use the application- Ensures regional support teams are trained as required for a follow-the-sun support model, in particular over new releases- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate Continuous Service Level improvement - Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future- Ensures that all application support logs are fit for purpose, ie meaningful and actionable.- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools Maintenance and enhancements - Participates to release cycles for functional validation on staging/preproduction and production environments - in particular for logs- Review release and coordinate around deployment/post release checks- Communicates Release Notes to internal users and globally based client service desks- Liaises with the IT development teams to ensure enhancements and bug fixes are prioritised, and completed as appropriate- Takes part in release operations when required (eg. configuration changes).- Participates to DRP and BCP exercisesProfileYou are highly motivated with an ability to learn & master large and complex software systemsCandidates with have relevant experience in a similar role, the majority of which gained within Front Office Trading will have preference. Experience in providing support as part of a team with practical understanding of the criticality of trading applications will be a plus point.The role focuses on a wide range of financial products and technologies. Hence candidates with additional finance background will be desirable. Mandatory requirements:Excellent and knowledge of : Any of FX, Rates, Commodities, Syndicate tradingStructured/Derivatives products - pricing, riskSQL Skills Good working knowledge of : SQL Server, OraclePython scriptingTCP Basic knowledge of : Windows, UNIXBMC software (BladeLogic, Middleware and transaction management)DigitecMarket Data mechanismsNetworkDistributed systemsTCP/IP, TIBCO RV, TIBCO Business Works, MQ, Java, C#/.NET, HTTP Role-Specific Skills:Knowledge of Capital Markets environmentsGood knowledge on financial services with a focus on Front Office and eCommerceGood functional knowledge on financial products : eg. Interest Rates. Bonds, FX, TreasuryBasic knowledge on systems (Unix, Linux, Windows)Good knowledge on Web application servers and portalsGood Databases skills - SQL queries writing and analysisGood scripting skills (eg. Perl, Shell, Python)Practical understanding of production processes, including change and release managementGood incident and problem management skills, with knowledge of ITIL will be beneficialJob OfferThis is a 12 month contract, paying a daily rate between £550 - £600 ( Inside IR35) depending on experience. Hybrid working has been agreed for this role. You will be required to attend site, London, 2-3 days per week. Cvs are being reviewed this week, with successfull applicants invited for interview week commencing 8th November 2021.