IT Helpdesk Technician

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This employer is an established Managed Service Provider in Kingston-upon-Thames with a customer base all over the UK and abroad. Their customers love them because they remove the hassle of IT, bring peace of mind and provide great service. They are committed to nurturing the wellbeing and technical talents of their employees.

Key facts about them:

- They are a friendly, close knit team of 8 spanning the UK and Sofia, Bulgaria

- They have annual team building events, care about staff's physical and mental well-being and allow time for 'unstructured learning'

- Their key value is "We love helping people"

You will be part of a helpdesk team that:

- Works together and is supportive of each other

- Has time to focus on each individual customer's request

- Always tries to resolve the customer's issue permanently

- Works efficiently by following and improving our processes

- Has time to dedicate to training and learning about the technology that they support

You will:

- Answer calls

- Create and manage tickets

- Troubleshoot and solve 1st and 2nd line issues

- Escalate tickets to 3rd line

- Monitor systems

- Complete weekly timesheets

- Update system documentation

- Attend team meetings

To be considered for this role, you must have experience of:

- Microsoft 365 support: SharePoint, OneDrive, Azure and Teams

- Microsoft Office and Windows 10

- Windows server 2012

- 1 - 2 years experience working in a helpdesk role

It would nice to have experience with:

- PSA and monitoring products

- Hardware troubleshooting for PCs, laptops and Macs

- Knowledge of Cyber Security

- Knowledge of anti-virus and anti-malware products

- Network troubleshooting and router and firewall configuration

- Offsite backup technologies and software

- Smartphone and tablet setup and configuration

Salary is £25k - £30K dependent upon experience. Other Benefits include…

- 40 hour working week

- Overtime will be possible / required from time to time

- Flexible working environment

- 24 days holiday including your Birthday, or the closest working day off. Three days to be reserved for between Christmas and New Year

- Annual bonus scheme

- Auto-enrolled pension

- Structured training plan

- Access to Employee Assistance Program