Business Analyst - Project Manager

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Business Analyst - Project Manager - Canary Wharf - 12 Months - £475 per day inside ir35

My Client a Leading Energy Supplier based in Canary Wharf requires a Business Aanalyst - Project Manager

Role Synopsis

As part of the C&A digital strategy team, you will do three main things to ensure you are embedded into the Communications & Advocacy (C&A) entity:

develop stakeholder relationships

collect business requirements and design solutions

help deliver our digital programmes.

You'll do this by learning how the C&A entity works, the objectives for its global centre and regions and by working with different internal teams on multiple projects at one time.

You'll be expected to work with the other digital team specialists to shape the C&A digital roadmap and define the requirements to ensure the C&A teams' needs are properly interpreted and turned into the workable products they use and experiences they provide to their clients.

Specifically, you'll be expected to figure out these needs by conducting user research, collecting feedback from cross-functional teammates, diving into data, competitive analysis and testing via user experience pilots. You'll learn a lot and have a lot of fun whilst being part of an innovative culture with responsibility that empowers you to contribute.

This role will suit a functional business analyst who is analytically minded as well as curious, creative, collaborative and credible. You'll bring a sense of confidence and professionalism and an ability to work with a wide range of people. You must be looking for a role that straddles the disciplines of communications, advocacy and technology within a global organisation.

Key accountabilities

Work with C&A practitioners, other website owners and the product development team to triage requests, ensuring any resulting solutions are in service of the wider business goals of both C&A's digital platforms and the company.

Gather, develop and document a clear, concise and agreed set of stakeholder requirements for all parts of the C&A digital strategy.

Plug into the product owner with requirements and be involved in test & build and conducting UAT.

Analyse our digital tools to be able to identify improvements, e.g., optimizing digital ecosystem use, behavioural analytics on web pages, SEO opportunities, and to improve operational efficiency by automating processes.

Consult with a wide range of stakeholders to build a "world view" of C&A objectives and activity and how to join them up, and build consensus around common solutions and digital standards.

Present the digital strategy, roadmap, and capabilities of the digital strategy team to wider stakeholder groups.

Keep abreast of the latest developments and trends in the field of digital publishing, omni-channel content marketing and analytics.

Confidential

Be prepared to manage crisis communications.

Essential experience & job requirements

3-5 years as a business analyst or equivalent with directly related operational experience in communications, PR and/or marketing.

You'll likely hold a good degree and although we're not looking for a specific academic discipline you must be able to demonstrate business and financial acumen.

Ability to work successfully in a team is essential, in addition to being adaptable and able to work on your own initiative with no supervision.

You'll also need proven consulting experience as this role will require you to build highly productive working relationships with a variety of stakeholders throughout the C&A entity and wider company.

Good facilitation skills are key requirement as the role often requires diplomacy when trying to balance the needs of different stakeholders and prioritising the competing resource requirements.

Excellent communications and presentation skills with a desire and ability to present either in person or virtually to smart, eager people with different levels of capability and seniority is a must.

Experience of business and data analysis tools and techniques such as: requirements elicitation, structured analysis and design, process mapping and component business modelling, business process re-engineering.

Practitioner of product development in an agile environment and proven ability to apply process improvement methodologies.

A good understanding of digital publishing technologies (e.g., web, email, social media) and developing standards and best practices.

Proven skills with a variety of software, including CMSs, CRMs, analytics and Microsoft 365 applications especially Power BI, Power Automate and Azure DevOps. Expert at navigating the internet. Ability to quickly learn new software.

Creative and energetic. High enthusiasm for work. Sense of humour and a thick skin helpful!

Desirable criteria and qualifications

Experience developing metrics, analyzing data, and utilizing analytics tools.

Experience managing and facilitating product testing/QA e.g., UAT.

Experience in working with Azure DevOps for epic/feature/story documentation would be an advantage.

Professional work ethic: responsible, reliable, flexible, and conscientious. Dedication to producing consistently high-quality work; pride in work; attention to detail and process.

Problem-solving orientation and ability to support an inclusive environment where diverse viewpoints are valued and utilized.

A positive, enthusiastic demeanour and a reliable team-player.