Process Improvement Analyst

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At Northern Powergrid, our vision is to be the best energy company in serving our 3.9 million customers, whilst delivering a sustainable energy solution. Pivotal to the future success of our Shared Services journey, this role will involve analysis of key business processes to identify, recommend and evaluate opportunities to improve the customer experience and do more for less.Client DetailsAt Northern Powergrid, our vision is to be the best energy company in serving our 3.9 million customers, whilst delivering a sustainable energy solution. Pivotal to the future success of our Shared Services journey, this role will involve analysis of key business processes to identify, recommend and evaluate opportunities to improve the customer experience and do more for less. DescriptionFollowing initial direction, investigate business processes and systems using Lean Six Sigma methodologies, deploying the most appropriate tools and techniques to identify and recommend feasible options and actions to improve their operation.Plan, lead and facilitate process workshops with key Stakeholders from across the business from frontline colleagues to Senior Managers, delivering improvements which support the strategic direction of the business.Document the As-Is and To-Be business processes working with relevant Stakeholders to collect process data and knowledge.Identify waste/efficiency savings, quantifying potential benefits in time, costs and resources as well as output quality.Appraise and evaluate options for the implementation of identified business process/system improvements.Work to form a consensus opinion across Stakeholder groups covering all operating levels by influencing requirements and setting the direction for the relevant process activity.Assist in determining which business requirements can and should be automated and how these are integrated into the rest of the business and IT processes. Key Competencies Analytical - shows an enquiring mind with the ability to ask relevant questions and process information received with a view to suggesting improvements to business processes.Judgement and decision-making - displays sound judgement and able to make sensible, evidence based decisions and recommendations.People focused - willing and able to work with colleagues at all levels, able to build and nurture relationships and influence key Stakeholders.Customer focused - keeps an eye on the bigger picture and recognises the importance of customers to the company and the success of the business.Change Champion - being a strong advocate for change.Ambitious - willing to work with limited supervision to achieve business objectives; keen to develop and progress personally within the role and the company.Team-player - recognises the importance of the team and their role within it, working with and helping other Team Members in their own development.ProfileWhat you'll bring To succeed in this role you'll bring good interpersonal skills with the ability to gather process details and identify solutions. You'll have strong Stakeholder engagement skills and a passion for shaping and driving positive change. Creativity and a can do approach are highly valued, alongside the ability to absorb complex information. In return you'll have the opportunity to make a huge impact in a strategic business change Programme operating as part of the Continuous Improvement team.Relevant experience in a similar Analyst role.Experience of deploying Lean Six Sigma tools and techniques.Knowledge and experience of business change/transformation and processes associated with them.Evidence of ability to work with and influence key Stakeholders. Job OfferYou'll have the opportunity to make a huge impact in a strategic business change Programme operating as part of the Continuous Improvement team. A structured career path along with competitive salary, bonus and pension is on offer for the right candidate.