Deskside Engineer (Tech Bar)

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My client is an IT service provider who requires an on-site IT BAU Support Engineer to work on the customer site in Cambridge as part of a Tech Bar service.

START: ASAP

END DATE: 31/12/2021 (SCOPE TO EXTEND)

RATE: £20 PER HOUR (INSIDE IR35)

LOCATION: CAMBRIDGE

You will undertake the day-to-day front-of-house activities for Onsite Services. In addition, the management of any IT equipment for Joiners, Movers and Leavers, and other key processes that contribute to the overall customer experience of our IT services. In addition to the responsibilities of the Deskside Engineer, the Senior Deskside Engineer will: * Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. * Provide technical leadership in own specific area of expertise. * Document and report on work completed to ensure compliance with company and customer procedures. * Contribute to the development of technical procedures and standards to meet business and customer requirements. * Escalate issues in line with company processes to ensure customer demands are met. * Communicate on complex issues to meet business and customer requirements to avoid escalations. * Evaluate escalations and resolve appropriately to ensure customer demands are met. * Provide customer service to internal and external customers to ensure consistent experience. * Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. * Identify own development needs in line with business objectives. * Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. In addition to the Deskside Engineers Knowledge and Skills the Senior Deskside Engineer will have the ability to: * Work under general supervision. * Demonstrate an analytical and systematic approach to resolving complex problems and assignments. * Take initiative in identifying and negotiating appropriate development opportunities * Define, explain and follow instructions and procedures * Demonstrate an organized approach to work * Work under pressure and to tight deadlines * Perform routine administrative skills reliably * Demonstrate effective interpersonal, literacy and numeracy skills

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award, that any business can receive, won in consecutive years, The Queens Award for Enterprise: International Trade;