Online since 1999 | 12,380 IT Jobs Live NOW

2nd Line Support Engineer

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 18th October
Location: Manchester
Salary/Rate: £25,000 - £30,000
Type: Permanent

This job has now expired please search on the home page to find live IT Jobs.

As Senior Technical Support Analyst this is a varied role involving pre-sales research, consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients.

Client Details

Michael Page Technology are delighted to have partnered with a leading IT Support and Technical Services MSP to recruit a Senior Technical Support Analyst to support their Manchester based client.

Description

What you'll be doing:

As Senior Technical Support Analyst this is a varied role involving pre-sales research, consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients. You will be customer facing supporting the needs of our customers, so will need to have good communication skills, and be self-motivated and well organised. The ability to liaise with end users and colleagues at all levels in a confident and professional manner is essential.

Key skills & experience:

  • Network technologies (VLANs, Routing, QoS, MPLS, Firewalls)
  • Strong knowledge of Microsoft Windows Server including virtualisation
  • O365

Advantageous knowledge:

  • Router and firewall implementation, configuration and support (Cisco/Sophos)
  • LAN and WAN implementation, configuration and support (HPE/Cisco)
  • Microsoft Hyper-V & Clustering
  • Microsoft Azure Backup, DR and IaaS
  • Datto & Veeam Backup products
  • McAfee & Sophos Security products
  • HP servers, storage and networking

Profile

Key Skills & Experience:

  • Previous experience in an I.T. support role.
  • A well-presented customer focused individual with strong communication skills
  • Good understanding of a service management environment (ITIL)
  • Experience in delivering IT projects
  • A team player prepared to work at all levels with a pro-active approach
  • Flexible approach to working hours due to demanding business environment

Job Offer

Salary:

£25,000 - £30,000 per annum

Benefits:

  • Working from home when not on customers site
  • Comprehensive on-going training and development
  • Health insurance