IT Support Analyst

This job has now expired please search on the home page to find live IT Jobs.

2nd line support experience with CAD/design application support preferableRole will suit someone with strong analytical and troubleshooting skills, an inherent sense of organisation, and a progressive attitude. Client Detailsa leading professional services firmDescriptionAs part of a team provide technical support to approx 400 usersTo provide support to a range of devices including Laptops, Workstations, Tablets, Mobile Phones, Printers and Video Conferencing devicesProvide a customer focused service in line with the agreed service levelsCollaborate effectively with IT staff in the delivery of projects where applicableTo provide additional support for network, infrastructure, and communications systemsTo assist in infrastructure maintenance and documentationTo assist with hardware configuration, maintenance, and deploymentTo assist with software deploymentProvide cover within the IT team when requiredAssistance with client meetingsAbility to work extended hours and weekends if requiredProfileDemonstrable experience in providing IT support at all technical levels, and use of a dedicated helpdesk solution to manage support issuesDemonstrable knowledge of the Microsoft Windows operating system, and practical knowledge of maintaining and troubleshooting this productExperience with CAD/Design based applications a distinct advantageExperience supporting Office 365 and TeamsExperience with standard desktop and cloud-based applications is essential i.e. MS Office, Adobe SoftwareExtended knowledge of computing hardwareWindows Server administrationActive Directory/Azure AD experience - User/Computer account creation and administrationWorking knowledge of DHCP, DNS, and Group Policy ManagementDemonstrable knowledge of automated OS and software deployment. SCCM preferredWorking knowledge of network infrastructure and networking principals. This must include patch panel administrationExcellent communication skills, both written and oralAbility to manage competing priorities and working to tight schedulesAbility to work with suppliers and technology partners where appropriateAbility to implement and document changesAbility to troubleshoot and problem solve a variety of IT issuesEvidence of a proactive approach to tasksAbility to work constructively within a teamJob Offercompetitive benefits and salaryapply to find out more....