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IT Support Analyst

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 5th October
Location: City of London
Salary/Rate: £30,000 - £33,000
Type: Permanent
Start Date: Asap

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2nd line support experience with CAD/design application support preferable

Role will suit someone with strong analytical and troubleshooting skills, an inherent sense of organisation, and a progressive attitude.

Client Details

a leading professional services firm


  • As part of a team provide technical support to approx 400 users
  • To provide support to a range of devices including Laptops, Workstations, Tablets, Mobile Phones, Printers and Video Conferencing devices
  • Provide a customer focused service in line with the agreed service levels
  • Collaborate effectively with IT staff in the delivery of projects where applicable
  • To provide additional support for network, infrastructure, and communications systems
  • To assist in infrastructure maintenance and documentation
  • To assist with hardware configuration, maintenance, and deployment
  • To assist with software deployment
  • Provide cover within the IT team when required
  • Assistance with client meetings
  • Ability to work extended hours and weekends if required


  • Demonstrable experience in providing IT support at all technical levels, and use of a dedicated helpdesk solution to manage support issues
  • Demonstrable knowledge of the Microsoft Windows operating system, and practical knowledge of maintaining and troubleshooting this product
  • Experience with CAD/Design based applications a distinct advantage
  • Experience supporting Office 365 and Teams
  • Experience with standard desktop and cloud-based applications is essential i.e. MS Office, Adobe Software
  • Extended knowledge of computing hardware
  • Windows Server administration
  • Active Directory/Azure AD experience - User/Computer account creation and administration
  • Working knowledge of DHCP, DNS, and Group Policy Management
  • Demonstrable knowledge of automated OS and software deployment. SCCM preferred
  • Working knowledge of network infrastructure and networking principals. This must include patch panel administration
  • Excellent communication skills, both written and oral
  • Ability to manage competing priorities and working to tight schedules
  • Ability to work with suppliers and technology partners where appropriate
  • Ability to implement and document changes
  • Ability to troubleshoot and problem solve a variety of IT issues
  • Evidence of a proactive approach to tasks
  • Ability to work constructively within a team

Job Offer

competitive benefits and salary

apply to find out more....