2nd Line IT Support

This job has now expired please search on the home page to find live IT Jobs.

As the 2nd line escalation point for all IT support queries you will work with the 1st line support team to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner.Client DetailsA leading academic institution in London.DescriptionYou will ensure a high level of customers service by providing technical diagnosis and resolution to both staff and students throughout the school. You will have oversight of the Help desk tool and work with the Systems Engineer and IT Manager on technical changes to the network and future technical projects.You will identify any issues and relay to the first line support staff or end user through the required steps to resolution or escalate to the Systems Engineer as and when necessary.You will setup and oversee AV and IT equipment for school assemblies and other school events. Communicate in advance with guest speakers and other agencies.ProfileThe successful candidate will need to have experience working in a 2nd Line IT Helpdesk/Support role and be proficient in the following. Manage the helpdesk system and ensure we remain compliant with SLA's (service level agreements).Administration of Office 365 products, including SharePoint, OneDrive and Teams.Supporting users on both hardware and software applicationsGood customer service skills and experience in providing coaching and training on IT systems to different audiences, pupils, staff and external clients such as parents.Assist the IT Manager with the proactive maintenance of core systems Job OfferA 3-6 months contract (inside IR35) paying a daily rate between £160-£180 a day. Office location based in central London.School experience and DBS enhanced certificate ESSENTIAL.CV's are being screened currently and interviews undertaken shortly.