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IT Service Desk Analyst

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 30th September
Location: Newport
Salary/Rate: £150 - £150
Type: Contract
Start Date: ASAP

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2x IT Service Desk Analyst required. Up to 3 month assignments and will be based in Newport. Possibility of going permanent.

Client Details

Our client are a leading business in their field whom are growing exponentially.

Description

The IT Service Desk Analyst will:

  • Provide first & 2nd line support desk and end user support to staff, clients and visitors
  • Maintenance of computing, network and office equipment
  • Diagnose and troubleshoot technical issues with software and hardware
  • Install and configure software applications
  • Using Windows/Linux/Mac OS environments
  • Knowledge of applications, computers, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Active Directory, Azure and Office 365
  • Cyber security, Antivirus & Firewalls
  • Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)

Profile

The successful IT Service Desk Analyst:

  • Able to work under pressure and manage multiple projects.
  • 1+ years (s) experience in a similar helpdesk environment.
  • Excellent customer service skills.
  • Experience in a wide range of technologies.
  • Excellent written and oral communication skills.
  • Working within an ITIL environment. Preferably holding a current qualification.
  • Technical qualifications such as Comptia A+, Network + would be advantageous.
  • Experience of Agile methodologies would an advantage.
  • Ideally live local to Newport for commuting, parking available on site.

Job Offer

Great day rate between £130 - £150 (Inside IR35).

Monday to Friday working week

All positions are available to start ASAP.

Parking available on site in Newport.