IT Service Desk Analyst

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2x IT Service Desk Analyst required. Up to 3 month assignments and will be based in Newport. Possibility of going permanent.Client DetailsOur client are a leading business in their field whom are growing exponentially. DescriptionThe IT Service Desk Analyst will:Provide first & 2nd line support desk and end user support to staff, clients and visitors Maintenance of computing, network and office equipment Diagnose and troubleshoot technical issues with software and hardware Install and configure software applications Using Windows/Linux/Mac OS environments Knowledge of applications, computers, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Active Directory, Azure and Office 365 Cyber security, Antivirus & Firewalls Troubleshooting, Incident, Change and Asset Management frameworks (ITIL) ProfileThe successful IT Service Desk Analyst:Able to work under pressure and manage multiple projects. 1+ years (s) experience in a similar helpdesk environment. Excellent customer service skills. Experience in a wide range of technologies. Excellent written and oral communication skills. Working within an ITIL environment. Preferably holding a current qualification. Technical qualifications such as Comptia A+, Network + would be advantageous. Experience of Agile methodologies would an advantage. Ideally live local to Newport for commuting, parking available on site. Job OfferGreat day rate between £130 - £150 (Inside IR35).Monday to Friday working week All positions are available to start ASAP.Parking available on site in Newport.