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Senior Business Analyst

Premium Job From Freshfields
Recruiter: Freshfields
Listed on: 20th September
Location: Manchester
Salary Notes: Negotiable
Type: Permanent

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Role summary/purpose of job

This is a role with exposure to some of the most exciting products on the technology roadmap. You will be working as the business analyst responsible for building and iterating a number of products that will enable our lawyers to achieve excellent outcomes for our clients. Day to day work will include gathering both functional and non-functional requirements relating to user experience, business continuity and data retention etc. You will also be accountable for the creation of business activity models, and to-be processes required to support business change. In addition, you will work at a strategic level with architecture teams and senior IT leaders to perform discovery on new product ideas.

Key responsibilities, deliverables and experience

Develop a deep understanding of critical products to become a subject matter expert for them

Perform deep analysis of customer requirements providing clear, concise and objective recommendations for enhancements to the product.

Analyse the business processes that are impacted by your products; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches;

Facilitate open communication and discussion between stakeholders, defining the right approach to achieve desired outcomes.

Work with customers and stakeholders to promote understanding of the need for changes in services, products and systems.

Developing and using your knowledge of the business to ensure that product teams maintain a business perspective on how new products will be delivered, including planning around key business cycles, selecting appropriate customers for pilot, etc;

Grow relationships with key stakeholders across Global Technology & Innovation and the practice groups;

Act as a critical liaison between technical and non-technical stakeholders. Deputise for the product owner if required.

Key requirements

Desirable Technical Skills

  • Expert stakeholder management skills
  • Strong elicitation techniques, targeted to the audience and environment;
  • UML (including use cases, activity diagrams and state diagrams);
  • GAP analysis and modeling;
  • Requirements management and traceability;


  • Proven experience in a product lead environment
  • Proven experience in product development within international organisations would be an advantage.
  • Has experience in roles demonstrating excellent interpersonal skills with the ability to interview at all levels;
  • Previous experience of performing large scale user research would be an advantage
  • Proven expert stakeholder management skills;
  • Knowledge of SCRUM/ and usage of JIRA would be preferred.
  • Additional languages , particularly German, would be an advantage.

Team overview

The Client Facing Applications team support the tools used by our lawyers to engage with our clients. Our focus is to follow the product development lifecycle to create and enhance a mix of internally created applications, COTS products, low code solutions and SAS services.

The Business Analysis team enables the firm to articulate needs and the rationale for change, and to design and describe solutions that deliver value. We work hard to establish great relationships with our stakeholders so that we can build a deep understanding of their needs so that we can analyze them within the wider context of the product roadmap, and the Firm's strategy, so ensuring that the correct solutions are implemented.


Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.